Wolford - Assistant Store Manager

Assistant Store Manager – Wolford

About the Role

As Assistant Store Manager, you will play a key role in driving the success of our boutique. Partnering closely with the Store Manager, you will support daily operations while inspiring and developing a passionate team. You will lead by example on the sales floor, foster long-term client relationships, and ensure every customer experiences the luxury and excellence that define Wolford. This is an exciting opportunity to grow your leadership career within an iconic global fashion house.

About Us

Wolford is the essence of luxury on your skin. Honoring our heritage in knitting expertise, we continually innovate to deliver the world’s finest legwear, bodywear, and fashion essentials. We pride ourselves on offering aesthetic comfort and an elevated customer experience. Ever evolving, Wolford consistently exceeds expectations while growing profitably with a desirable and innovative brand presence.

Our success is rooted in the unique skills and dedication of our people worldwide. Together, we inspire each other to reach our full potential, achieve ambitious goals, and share in our success. Become part of the World of Wolford and actively help shape our future.

Key Responsibilities

Sales & Client Development

• Drive and support the boutique in achieving and exceeding sales targets.
• Lead and assist with clienteling, CRM initiatives, and client engagement programs.
• Ensure strong sales floor presence by motivating and guiding the team.
• Partner with management to plan and execute local marketing and outreach activities.
• Identify market opportunities and foster new business development.

Team Leadership & Development

• Communicate sales performance, KPIs, and company directives effectively to the team.
• Support recruitment, hiring, and onboarding of Sales Consultants in alignment with HR standards.
• Coach, mentor, and provide ongoing feedback to team members, including annual performance reviews.
• Enforce company policies, procedures, and standards, addressing disciplinary issues when necessary.
• Uphold company dress code and ensure a consistent, professional brand image.

Operations & Compliance

• Ensure adherence to all operational, HR, financial, health, and safety policies.
• Assist with scheduling, timekeeping, and attendance management.
• Oversee customer complaint resolution in line with company guidelines.
• Manage inventory accuracy, stock control, and loss prevention.
• Supervise cash handling and reconciliation of POS transactions.
• Support assortment planning to meet customer and boutique needs.
• Coordinate semi-annual inventory counts and resolve variances.
• Monitor supply levels and ensure timely replenishment.
• Act as a key holder, overseeing opening and closing procedures.
• Maintain high standards of store organization, cleanliness, and security.

Visual Merchandising & Presentation

• Ensure visual merchandising guidelines and brand standards are consistently executed.
• Maintain floor sets, fixtures, packaging, and stockroom organization.
• Conduct regular checks to ensure safety and functionality of all store equipment.

Qualifications

• Minimum 2–3 years of retail experience, preferably in luxury fashion, including at least one year in a supervisory role. 
• Proven ability to achieve sales targets, drive KPIs, and build long-term client relationships through effective clienteling. 
• Experience coaching, motivating, and developing high-performing sales teams. 
• Strong knowledge of retail operations, including inventory, cash handling, loss prevention, scheduling, and opening/closing procedures. 
• Excellent communication, organization, and problem-solving skills, with flexible availability to work evenings, weekends, and holidays.

Benefits & Perks

• Represent Wolford as a true Brand Ambassador.
• Seasonal clothing allowance from each new collection.
• Paid vacation, personal, and sick leave.
• Comprehensive health insurance package and 401(k) contribution.
• Career growth and development opportunities within a global luxury brand.

Equal Employment Opportunity

Wolford is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.