Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Conference Center Coordinator is responsible for delivering an elevated experience to a client conference center in a law firm or corporate environment. This role serves as the primary point of contact for booking spaces, anticipating the needs of clients and employees, and ensuring all meetings and events are executed seamlessly. Looking for highly engaging individual is able to balance both administrative and engagement tasks that support the guest experience.

ROLES & RESPONSIBILITIES:

Supporting the registration of guest and the arrival experience for all clients and visitors to the conference center & office.
Delivering an elevated white glove experience in supporting all inquiries and questions.
Manage a high volume of reservations, emails, tickets and ensuring the accurate booking of all meetings, events and visitor offices. Must be proficient in Microsoft – Excel & Outlook.
Collaborating with internal departments (AV, Facilities, Catering) to ensure seamless meeting experience
Remain communicative and organized when partnering with team to ensure all details are up to date
This role requires employee to be mobile and moving around the conference center and sometimes at a reception desk to ensure all guests are escorted to their final destination
Assisting with setting up and breaking down room set ups for offices, meetings and events when necessary.
Provide personalized recommendations for dining, entertainment, and local attractions based on guest preferences
Identify VIP guests and deliver elevated, personalized service to exceed expectations
Monitor guest safety and respond to emergencies in accordance with established procedures
Collaborate with security and management to address safety or security concerns

KNOWLEDGE, SKILLS & ATTRIBUTES:

Strong customer service orientation with a client-first mindset
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to build rapport quickly
Knowledge of local attractions, dining, and entertainment options
High attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills with sound judgment and decision-making ability
Ability to maintain confidentiality and professionalism at all times
Proficiency in Microsoft Office and reservation/booking systems
Positive attitude, adaptability, and a proactive approach to guest service
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education: High school diploma or equivalent required;

Experience: Minimum of 1 year of experience in hospitality, concierge services, customer service, or a related field

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience with reservation or property management systems preferred
Familiarity with communication and booking platforms

The Compensation range for this role is 22.00 to 25.38 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

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