Site Manager

POSITION SUMMARY:

Under the supervision of the Director of Clinical Operations oversee day-to-day operations for registration/front desk, medical records, unit clerks and cashier. Coordinates administrative functions for the health care center clinics and serves as a surrogate administrative clerk when needed.

RESPONSIBILITIES:

•    The Administrative Clinical Manager serves as a key team member working with the Medical Director, Director of Nursing, Dental Director, Medical Records. Supervisor and billing clerks to coordinate all day-to-day administrative support functions for the health center.'

•    The Administrative Clinical Manager is responsible to oversee day-to-day operations for clerks, including the front desk/registration, medical records, Unit clerks and cashiers. 

•    Ensures that the front desk/registration, medical records and unit clerk, process, update and file all medical records and supporting documents.

•    Assigns clerks to perform various tasks necessary for clinic operations like retrieval of referrals, printing daily appointment lists, insurance verification, appointment recall, etc.

•    Serves as a liaison between the health center and the clinic patients. Addresses patient complaints and concerns, discusses the patient's payment obligations. 

•    Investigates patient flow, waiting times and waiting room experience to ensure that the patient visit operates smoothly. 

•    Performs patient traffic control by following patients from the arrival time to discharge. 

•    Serves as a surrogate clerk either at front desk/registration, medical records, unit clerk or cashier when needed.

•    Trains clerks in all existing and new administrative policy and procedure.

•    Monitors administrative compliance regarding all policies and procedures to ensure that the clerks operate according to the organizations regulations and guidelines.

•    Provides thorough orientation for new clerks and continual training for existing clerks regarding their job function. Staff scheduling and vacation review and approvals.

•    Evaluates the performance of the clerks and prepares performance reviews for the Executive Vice President of Operations for final approval.

•    Conducts regular monthly meetings of the clerical personnel to review policy and procedure, promote teamwork and address all employee suggestions and concerns.

•    Reports immediately to the Executive Vice President of Operations about unresolved operational problems when help is needed. Also reports on the general functioning of the administrative clinic support.

•    Reviews all open encounters on a daily basis and coordinates with the Billing Department on the proper transfer and speedy closure of encounter forms.

•    Supports the medical personnel to implement the redesign model of health care service delivery.

•    Coordinates with other Administrative Clinical Manager regarding clerical shifts at each site in particular coordinates vacation time for clerks at the various sites to ensure that a floater is available. 

•    The Administrative Clinical Manager is responsible for other site building clerical functions when the supervisor at those sites is on vacation or out sick

•    Monitors administrative clinic supplies and handles all requests for new supplies when necessary. 

•    Every two weeks, prepares timecards for administrative clerks under his/her supervision for the Payroll Department. 

•    May be required to perform other duties as assigned or when necessary.  

 MINIMUM QUALIFICATIONS:

•    Bachelor's degree (master's level preferred).  A minimum of three years relevant work experience.

•    Bilingual (Spanish and English) preferred.

•    Proficient in Microsoft Word and Excel.

•    Excellent communication skills and attention to details.

•    Ability to effectively manage a team of workers and work with a diverse group of people.

•    Strong-interpersonal and communication skills.

•    Solid organizational skills and an ability to oversee multiple projects effectively and efficiently.

•    A demonstrated interest in working in a health care setting.

•    Creative problem solving, facilitation, collaboration and coordination skills.