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- Attend customer support requests via phone, email, or in person.
- Performing server and network troubleshooting remotely and on site
- Doing application deployments
- Follow change control process
- Managing servers and network equipment
- Document and follow procedures
- Work on projects and tasks assigned in a timely manner
- Be available for emergencies and scheduled tasks during off business hours
- Be available for off hours on-call rotation.
- On-site visits to client site as needed
- Previous experience inĀ IT, customer service, or other relatedĀ fields
- Intune, M365,Ā
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
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