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IT Field Technician

Five Rivers IT, Inc.
Posted 2 days ago, valid for 18 days
Location

New York, NY, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • The job requires attending to customer support requests via various communication channels, including phone and email.
  • Candidates should have previous experience in IT, customer service, or related fields, with a focus on Intune and M365.
  • The role involves performing server and network troubleshooting, managing servers and network equipment, and application deployments.
  • A positive and professional demeanor, along with strong troubleshooting and critical thinking skills, is essential for success in this position.
  • The salary for this role is competitive, and candidates should have at least 2-3 years of relevant experience.
Responsibilities:
  • Attend customer support requests via phone, email, or in person.
  • Performing server and network troubleshooting remotely and on site
  • Doing application deployments
  • Follow change control process
  • Managing servers and network equipment
  • Document and follow procedures
  • Work on projects and tasks assigned in a timely manner
  • Be available for emergencies and scheduled tasks during off business hours
  • Be available for off hours on-call rotation.
  • On-site visits to client site as needed
Qualifications:
  • Previous experience inĀ IT, customer service, or other relatedĀ fields
  • Intune, M365,Ā 
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor


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