Associate- IT Systems

Job Purpose:

An Associate in IT systems will be responsible for solving the day-to-day IT Infrastructure and Network related issues and queries at the NBK NY Branch. Research and resolve a variety of analytical and technical assignments focused on problem diagnosis and solutions, maintenance of hardware, software, security appliances, and network products. Install, configure, and maintain the hardware and software for user machines.

Responsibilities:

• Provide IT support via phone, email, Teams, or in-person for internal users.

• Troubleshoot and resolve issues related to Windows systems, common

applications, printers, network connectivity, and user accounts.

• Install, configure, and maintain desktops, laptops, and peripheral equipment.

• Create and manage support tickets and track them to resolution using our ticketing system.

• Assist with onboarding and offboarding of employees including hardware setup, account provisioning, and access rights.

• Document technical procedures, resolutions, and knowledge base articles.

• Maintain inventory of IT assets and equipment.

• Ensure security best practices are followed on user devices.

• Assist with the Infrastructure related projects and initiatives.

Qualifications and Experience:

• College degree required.

• 3+ years of experience in IT Infrastructure / Systems.

• Experience working in banks or financial institutions preferred.

Skills Essential:

• Problem Analysis

• Advanced MS Office suite proficiency

• Ability to interact with people at all levels.

• Basic knowledge of the IT infrastructure and networking.

• Excellent communication skills.