System Support Analyst II

Job Responsibilities

The System Support Analyst II is responsible for delivering support to end users in the organization and helping them use application software programs efficiently and effectively to achieve business objectives.

License Level: This is a key level position and requires a key level license. 

Essential Functions: 

• Troubleshoots software, hardware, and mobile data computer problems. 
• Writes reports and collects information from department database resources for the various computer systems. 
• Plans and executes routine maintenance on software and hardware. 
• Trains users and other support staff on software usage. 
• Verifies and corrects configurations and data-entry made by users. 
• Develops worksheets and other items for users. 
• Maintains software inventory. 
• Upgrades interfaces for better performance of the system. 
• Interacts with team members about the project status and solves their technical issues if any. 
• Prepares and maintains reports for each project handled. 
• Monitors equipment functioning to ensure system operation according to the specifications. 

• Demonstrates consistent dedication to guests, vendors, colleagues, and the Company by being engaged, interested and productive. 
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success. 
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations. 
• Demonstrates the initiative to present new ideas and perspective to create positive results. 
• Exhibits respectful consideration of viewpoints, situations, and others. 
• Puts the guest at the forefront of every decision. 
• Learns and applies new knowledge to meet business needs. 
• Proactively plan and executes preventive measures to prevent system failures or financial loss.

•  Performs other tasks as assigned. 

Knowledge/ Work Experience: 

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Bachelor's degree in computer science and/or a combination of education and related experience 
• Five (5) years of experience with end-user software support and database report writing required. 
• Written and verbal communication skills; able to effectively address all levels within the organization. 
• A+ certification preferred. 

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Achievement Oriented 
• Technical Capacity 
• Problem Solving/Analysis 
• Communication Proficiency 
• Work Independently 
• Excellent communication skills 
• Leadership skills and ability to manage team members. 
• Good track record of completion of projects 

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Pay Transparency: $80,000 - $110,000

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.