CRA Mortgage Loan Officer

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

An annual base salary range up to $75,000 is what we expect to pay for this position, based on overall skills and experience.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

• Generate residential mortgage applications for homebuyers in the New York market, with a focus on low-to-moderate income homebuyers.

• Develop and strengthen existing Realtor and Centers of Influence (COI) relationships to increase mortgage application referral sources.

• Partner with local non-profits and participate in homebuyer education workshops throughout the New York market.

• Develop productive working relationships with local branch teams and referral sources across the Bank to drive mortgage growth.

What do you need?

• Knowledge of PHFA, FHA, Conventional, VA and RD loan programs

• Good written and verbal communication skills

• High level of customer service skills

• Keep abreast of industry changes and updates

• Knowledge of regulations pertaining to residential mortgage originations such as, but not limited to, Fair Lending, Reg C, Reg Z

• Minimum of 3 years residential mortgage loan origination experience

• Bilingual in Spanish preferred

Technology Skills:

• Working knowledge of Microsoft – Word and Excel

• Exposure to loan operating systems – Encompass a plus

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.