Hospitality Lead

Key Responsibilities:

Hospitality Operations

• Lead the daily execution of the Patula NYC hospitality program.
• Execute and train 67G team on coffee, wine, and food service according to Patula standards.
• Maintain quality, presentation, cleanliness, and organization of all hospitality spaces.
• Oversee success of opening and closing procedures for the F&B operation.
• Monitor inventory and communicate ordering needs.
• Ensure consistent guest experience across every shift.
• Serve as the primary day-to-day point of contact between the in-store team and Patula management.

Programming & Community

• Develop and execute in-store programming that increases community engagement and drives repeat visitation.
• Grow private events, wine tastings, shop parties, brand collaborations, and other activations.
• Partner with the KREWE and Patula teams to build an annual programming calendar
• Identify opportunities to increase event bookings and create new revenue streams through hospitality programming for both Patula NYC and 67G Flagship.
• Act as a host and ambassador for both brands within the local community.

Retail Leadership

As a KREWE Key-holder, this role also participates in all standard leadership responsibilities, including:

• Opening and closing the flagship.
• Leading the sales floor and guest experience.
• Supporting daily retail operations.
• Coaching and developing team members, both in Retail and F&B standards.
• Maintaining visual brand and operational standards.
• Acting as Manager on Duty when required.
• Act as a style advisor to every customer that walks through the door
• Enjoy the sun (as always)!

Requirements:

• Knowledge of wine, coffee, and food 
• Food handlers card is required, or willingness/ability to acquire one
• 2 years of management experience within the hospitality industry, retail experience a plus 
• Strong work ethic
• Advanced knowledge of fashion and F&B trends and a keen interest in eyewear and wine 
• Proven experience driving results through CRM and store events 
• Strong business acumen and ability to drive results thru KPIs
• Proven history of exceeding expectations time and again
• Born leader with a strong work ethic
• Thrives in a goal-oriented working environment
• A knack for engaging guests authentically and being a product and brand expert 
• Proven success with training, coaching and developing teams behaviors to grow 
• Passion for providing a guest centric experience
• Proven success of all aspects of store operations
• Intuitive when it comes to meeting guest demands
• Self-sufficiency at organizing and managing multiple clients simultaneously
• Ability to remain flexible throughout a collaborative and layered retail and F&B experience
• Someone who shares our inquisitive nature, affinity for coffee, wine, food fashion and design, self-motivated, and good-work-requires-having-fun mentality
• Excellent written and verbal communication skills

Benefits and Perks:

• Competitive wage
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage 
• FSA Plan & HSA Program 
• 401(K) Investment Options
• Adoption Assistance, EAP, Commuter Benefits
• Paid Parental Leave 
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)

Salary (for New York only): Up to $20 hourly based on experience and qualifications. 

This reflects the base salary for this position. Compensation may vary based on factors such as skills, experience, certifications, and business needs. In addition to base pay, KREWE offers annual bonuses, a comprehensive benefits package, paid time off, and employee discounts.

Diversity and Inclusion: 

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.