Job Summary

The Studio Store Sales Lead will be the specialist in all Studio Store products, launches, collaborations, and featured Black owned brands. The Sales Lead has incredible knowledge of store products and brands, acting primarily as the main touchpoint for visitors and customers. This Lead is extremely passionate about Black art, culture, and history, and is excited to inform the Studio Museum community about products and brands that echo the Museum’s mission. This role works closely with Studio Store Marketing and Store Manager, as well as the Visitor Experience Associates to ensure excellent standards for community engagement and sales floor maintenance. The Studio Store Sales Lead will also be responsible for the upkeep and stock of displays, shelving, and store inventory.  This role reports to the Studio Store Marketing and Store Manager.

Essential Duties and Responsibilities

Maintain excellent compliance with protocols for handling cash, credit card, electronic transactions, and personal information
Ensure store inventory on the floor and in storage room is well-maintained and organized
Maintain and support strong merchandising standards
Manage and maintain merchandising standards for the Visitor Associates team
Ensure information about new products, upcoming events, and inventory changes are shared with Visitor Experience Associates prior to shifts
Communicate stock needs with Inventory Stock Associate for transportation to the Museum
Practice excellent customer service to ensure a great experience for all visitors to the store
Interact with members of the VE team to instill enthusiasm with store products and be the point person for questions regarding store products.

Skills and Qualifications

Required to work weekends and some evenings for special events and extended Museum hours
Proactive approach, patience, and readiness regarding processes, merchandising, and overall store maintenance
Able to maintain their composure and think and communicate clearly in emotionally charged and emergency situations
Superior interpersonal and customer service skills
Desire to learn and develop excellent knowledge of products
Strong attention to detail
Outgoing, people-centered, and highly motivated
Previous experience with Shopify and POS is a plus
Fluency in multiple languages is a plus

Education and Experience

At least 3 years’ experience in customer-facing role in hospitality or retail, preferably in a museum or nonprofit environment. 
Passion for Black art, history and culture
Experience with cash handling protocols

Physical Demands

Able to sit or stand for long periods.  
Able to climb several flights of stairs.  
Able to lift a minimum of 35 pounds.

Work Environment

This position is a non-exempt position and may require working more than forty (40) hours during a work week.
The regular work week for this position will be 4 days, with Fridays, Saturdays and Sundays being required, and may include holidays as required to fulfill responsibilities.  
Both the administrative offices and the Museum are wheelchair accessible. Other accessibility accommodations can be further discussed.

Compensation

$30 per hour

A competitive benefits package is provided, including medical, dental, life and long-term disability insurance, a retirement account, and substantial vacation time.

Application Instructions

Please upload your resume and a cover letter to your application. No phone calls or emails, please.

Please note that while careful consideration will be given to each submission, only a select number of applicants will be contacted due to the volume of interest.

The Studio Museum in Harlem is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, gender identification, national origin, creed, disability, marital status, sexual orientation, or political affiliation. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At the Studio Museum, we are committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Learn more about this Employer on their Career Site