Guest Service Agent

Triumph Hotels

Posted 15 days ago, valid for 24 days

New York, NY, US

$23 - $25 per hour

Full Time

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Sonic Summary

The position involves checking guests in and out of their rooms while ensuring accurate guest information.
Responsibilities include handling guest payments and correcting bills as necessary, as well as preparing end-of-shift audits.
Candidates should maintain an accurate bank for change and process mail, packages, and laundry for guests.
The role requires answering inquiries from both guests and team members, as well as dispatching bellstaff for assistance.
A minimum of 1 year of experience is required, with a salary of $30,000 per year.

Check guests in and out of rooms; ensure that all guest information is accurate and up to date

Handle all guest payment for charges incurred; correct guest bills as needed

Prepare audit accurately at end of shift

Maintain an accurate bank for giving change, cashing checks, etc

Answering both guest and team member inquiries

Accepting mail, packages, laundry, etc from guests and properly processing those items

Answering any phone calls that come to the desk

Dispatch bellstaff for guest assistance

Follow any directions given by Front Office Manager or Assistant Front Office Manager

Keep updated on all Front Office news as well as hotel-wide announcements, functions, etc by checking the Front Office information board daily

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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.