Office Services Associate

ROLES & RESPONSIBILITIES: 

• Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression. 

• Anticipate guest needs and provide proactive assistance, recommendations, and solutions to enhance the guest experience.  

• Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow-up.  

• Manage check-in and check-out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.  

• Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.  

• Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.  

• Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.  

• Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.  

• Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.  

• Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.  

• Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.  

• Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals

KNOWLEDGE, SKILLS & ATTRIBUTES: 

• Strong customer service orientation with a client-first mentality and commitment to delivering exceptional guest experiences.  

• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and team members.  

• Ability to multitask and prioritize responsibilities in a fast-paced, high-energy environment with changing priorities.  

• Strong attention to detail and accuracy in operational processes and guest interactions.  

• Effective problem-solving and decision-making skills within the scope of the role.  

• Ability to maintain professionalism, confidentiality, and security of sensitive client information.  

• Positive, friendly, and adaptable attitude with the ability to motivate peers and foster collaborative relationships.  

• Proficiency with Microsoft Office applications and general technology platforms.  

• Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.  

• Flexibility and adaptability to changing business needs and operational demands.  

QUALIFICATIONS: 

Education: High school diploma or equivalent required;

Experience: Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required. Experience in a fast-paced client-facing environment preferred. 

Technical Skills: 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).  

• Experience using reservation systems, hospitality platforms, or client service applications preferred.  

• Ability to learn and utilize training platforms such as Cornerstone.  

​​Physical Requirements:

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 32.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)