PBX Operator

City, State:

Title: PBX Operator 

Location: New York, NY

FLSA: Non-Exempt 

Status: Full-Time

Reports to: Front Office Manager  

Pay Range: $25.46 - $29.46

Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel’s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates. 

Essential Functions and Duties: 

• Greet guests and associates with a friendly, service-oriented approach. 

• Answer all calls promptly and courteously, ensuring efficient service. 

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• Responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel’s standard operating procedures.

• Respond to guest inquiries regarding hotel services, facilities, and hours of operation

• Respond to guest inquiries regarding hotel services, facilities, and hours of operation. 

• Deliver messages accurately and maintain guest privacy at all times. 

• Provide accurate directions to the hotel and information about the local area. 

• Be familiar with hotel emergency procedures and VIP guest protocols. 

• Serve as the radio dispatcher and follow proper radio and paging procedures. 

• Record and follow up on all guest requests, ensuring timely completion. 

• Process wake-up calls and maintain the filing system for guest registration cards. 

• Complete daily shift checklist.

• This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards

• Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.

• Ensure uniform and personal appearance are clean and professional.

• Must wear proper uniform at all times in accordance with the Standards of Appearance.

• Attend required meetings and training sessions. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• One month of related experience or training in a similar role. 

• Ability to maintain guest privacy and handle confidential information. 

• Excellent communication and organizational skills. 

Work Environment: 

• The role involves frequent interaction with guests and team members in a busy hotel setting. 

• This position requires long periods of sitting and using a telephone system. 

• Must be able to lift and carry up to 20 lbs. occasionally (e.g., ledgers, small office supplies, deliveries etc). 

• Must be available to work various shifts, including evenings, weekends, and holidays as needed. 

• Frequent use of a computer and telephone, interacting with guests and team members. 

• Requires standing, sitting and walking for long periods throughout the shift. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.