Support Services Consultant

What You’ll Do

As a Support Services Consultant, you’ll build and manage a network of external partners that provide essential supportive services, internships, community service placements, and training opportunities for PACE clients. You’ll ensure clients have access to resources aligned with their goals while maintaining partner compliance, timely documentation, and interdepartmental coordination.

You’re a Great Fit If You...

• Are highly organized, detail-oriented, and driven by mission and impact.
• Enjoy building partnerships that directly support vulnerable populations.
• Have experience in case management or coordination of community-based services.
• Thrive in collaborative environments with daily tracking and follow-through.
• Believe in the power of access to education, employment, and wraparound supports.

Key Responsibilities

Partner Development & Relationship Management

• Establish 10–15 new partnerships annually with organizations offering training, internships, or community service placements.
• Maintain a 90%+ retention rate of existing partners through consistent communication and support.
• Develop 20% of new opportunities annually outside the HRA repository, including both remote and on-site engagements.
• Conduct monthly site visits to 90%+ of all active partners to ensure compliance and service quality.
• Enter all new partner data and opportunities into FedcapCARES and SEAMS within 48 hours.

Operational & Documentation Excellence

• Track and log 100% of business development and partner activities daily; submit weekly reports to supervisor.
• Ensure 100% of MOUs are accurately completed, reviewed, and error-free in accordance with Fedcap SOPs.
• Maintain thorough documentation of all partner communications and complete client referral files prior to placement.
• Complete 95%+ of additional assigned duties on time and in compliance with quality standards.

Client Success & Cross-Team Coordination

• Maintain weekly communication with education and support service partners for 100% of referred clients.
• Ensure 95% enrollment success for clients referred to Alternative Engagement (AE) programs.
• Confirm that all required paperwork is completed and understood by clients and partners before placement.
• Collaborate across departments to identify service gaps and enhance the quality of client support.

Qualifications

Education & Experience

• Bachelor’s degree in Social Work, Human Services, Vocational Rehabilitation, or a related field; or equivalent work experience.
• Minimum 2 years of case management or similar relevant experience.
• Preferred: Experience with public assistance populations, justice involvement, homelessness, or disabilities.
• Preferred: Bilingual in Spanish.

Skills & Competencies

• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Culturally competent and sensitive to the needs of diverse populations.
• Proficient in Microsoft Office; skilled in entering data into platforms such as SEAMS and FedcapCARES.
• Committed to Fedcap/PACE values of teamwork, innovation, integrity, and service excellence.

Compensation

$47,000 annually/$22.60 hourly

Equal Opportunity Employer