Senior Analyst Application Development

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

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What you will be doing

Clinical Application Systems Administrator

Job Summary

The Clinical Application Systems Administrator supports the Epic application teams by owning the operational standards, technical coordination, and security hygiene for the non‑Epic, 3rd‑party clinical systems in the portfolio. The role requires strong Windows Server proficiency and solid understanding of application integrations, infrastructure dependencies, and environment management.

Core expectations include:

• Coordinating upgrades/patches with infrastructure and vendors;
• Maintaining rigorous, version‑controlled documentation (architecture diagrams, SOPs, runbooks, access workflows);
• Executing change management and testing to organizational standards;
• Managing user access workflows and Tier‑2 application support; and
• Driving vulnerability remediation in partnership with Information Security and technical teams to ensure clinical application environments are hardened, patched, and compliant.

This position helps establish the operational backbone for a dedicated 3rd‑party clinical applications support function by enforcing consistent processes, ensuring audit‑ready artifacts, and facilitating clear cross‑team communication. The analyst will also provide training support, troubleshoot issues, participate in disaster recovery planning, and contribute to quality assurance and change management efforts. Strong communication, technical, and problem-solving skills are essential, along with relevant experience and a BA/BS degree. Flexible scheduling and on-call rotation may be required.

Key Responsibilities

Technical Systems Engineering

• Perform hands‑on configuration and support for 3rd‑party clinical applications on Windows Server (services, IIS/app pools, SSL/TLS certificates, scheduled tasks, service accounts, file/NTFS permissions, event log analysis).
• Support integrations (APIs, interface engines, HL7 file drops, shared directories) and document data flows and dependencies.
• Track and maintain infrastructure touchpoints (AD groups, DNS, load balancers, firewall rules, shared storage) to keep environments current and auditable.

Environment & Architecture Support

• Create and maintain architecture diagrams, environment inventories, and integration maps.
• Gather technical details for architecture reviews, server rebuilds/migrations, and configuration changes.
• Align to enterprise standards for hardening, patching, logging, backup/DR, and deployment models; verify HA/failover behavior and alerting.

Upgrade, Patch & Release Coordination

• Coordinate vendor upgrades, patches, and hotfixes; run pre‑upgrade validation and post‑upgrade verification.
• Maintain upgrade runbooks, test scripts, and checklists; manage timelines, risks, communications, and rollback plans.
• Ensure scheduling and approvals adhere to change, maintenance window, and governance requirements.

Vulnerability Management & Security Remediation

• Review vulnerability scan results and advisories affecting supported systems with Information Security, infrastructure, and application vendors.
• Coordinate and track remediation (OS/application patching, configuration changes, certificate renewals, version lifts, compensating controls) to meet remediation SLAs and policy requirements.
• Validate applied fixes (functional verification, service health, logging/monitoring coverage) and ensure documentation is updated.
• Maintain an audit‑ready record of vulnerabilities, remediation actions, exceptions, and verification steps; ensure adherence to hardening baselines and access control policies.

Documentation & Knowledge Management

• Maintain version‑controlled technical documentation: configuration baselines, SOPs/runbooks, installation/config guides, troubleshooting playbooks.
• Build and curate cross‑training materials to ensure redundancy and coverage for the 3rd‑party support function.
• Enforce documentation standards (location, format, taxonomy, naming conventions, review cadence).

Operational Support & Access Management

• Provide Tier‑2 support (service restarts, config updates, log analysis) and coordinate vendor cases with clear technical findings.
• Execute user access and entitlement tasks per standards (Windows/app‑level permissions, security groups, approvals) and maintain accurate access records for audits.
• Monitor queues and escalate issues according to defined support models.

Change Control, Testing & Quality Assurance

• Follow change management rigor: documentation, risk assessment, testing/validation, back‑out planning, and post‑implementation review.
• Participate in functional/regression testing, DR events, new server builds, and infrastructure changes.
• Capture operational metrics (e.g., upgrade success, MTTR, vuln remediation SLA performance) to support continuous improvement.

Required Experience

• 3+ years in Windows Server administration or technical application support in an enterprise environment.
• Demonstrated knowledge of Windows services, IIS, certificates/PKI, DNS/firewalls/network paths, file permissions, service accounts, and event log analysis.
• Experience coordinating upgrades and changes across multi‑team environments and external vendors.
• Exposure to vulnerability management workflows (e.g., scanning results, remediation tracking, validation).

Preferred Experience

• Healthcare IT exposure supporting clinical/operational systems and HL7/interface concepts.
• PowerShell or similar scripting for automation and troubleshooting.
• Experience collaborating with Epic teams or working in EMR‑centric environments.
• Familiarity with ITIL/ITSM practices and enterprise security standards.

Education

Required: BA/BS degree

Preferred: Technical certifications (Windows Server, CompTIA, ITIL, Microsoft Administrator/Engineer, security‑related credentials)

PHYSICAL WORKING CONDITIONS

Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus.

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS OSHA

Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.