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At SOM, we are a collective committed to shaping a better future for our clients, communities and planet. We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global fi rm. We value those who are passionate about excellence, innovation, integrity, inclusivity, and collaboration. Together we can achieve great things.
Success at SOM Means
Ideas: Our highest aspirations go beyond known solutions and models. We are constantly innovating and attempting to bring new approaches, solutions and processes to our work.
Knowledge: We are not expected to know everything, but rather to passionately pursue answers. It is vital that we listen intently and are proactive about learning, integrating new skills and deepening our knowledge.
Deliverables: We strive for excellence in the concept, quality, and delivery of our work.
Individual: We believe in the individual and the wealth of attributes, skills, and knowledge that a person can develop and contribute.
Team: Our design ethos is founded on the principle of interdisciplinary integration. We foster a positive team culture in which everyone collaborates openly towards common goals. We proactively reconcile the goals and priorities of SOM and clients while fostering opportunities for design and technical excellence in alignment with the fi rm’s ethos.
Firm: We believe in a meritocracy of ideas. We are a collective that looks to everyone to actively contribute to the design discourse in the office.
Position Responsibilities
This position’s responsibilities are a mix of senior-level systems management, development, and advanced support, all in service of a global workforce.
Own and manage key enterprise SaaS platforms (collaboration, productivity, design, and line-of-business systems), serving as the primary technical and operational owner for configuration, roadmap, governance, and vendor relationships.
Design, build, test, and maintain production-grade internal Python applications, services, and integrations that automate systems processes and workflows.
Develop and maintain integrations using vendor APIs, including error handling, logging, monitoring, and resilience to vendor changes.
Lead the full lifecycle of select internal tools and integrations: requirements gathering, technical design, implementation, documentation, deployment, and ongoing support.
Partner closely with DevOps teams to align on infrastructure, CI/CD pipelines, and general best practices.
Partner closely with Security teams to follow and maintain security best practices across SaaS platforms and custom solutions.
Establish and maintain monitoring, alerting, and reporting for SaaS platforms and integrations, proactively identifying and remediating issues before they impact users.
Perform root cause analysis for complex, cross-system issues and drive long-term corrective actions and architectural improvements.
Own user lifecycle management and optimization within select SaaS platforms, using automation to drive efficiencies.
Lead enterprise technology projects involving multiple SaaS platforms and custom integrations; develop roadmaps, project plans, and technical designs aligned with SOM’s strategic objectives.
Work directly with stakeholders within the Office of Technology and around the firm to evaluate, pilot, and implement new and emerging technologies and SaaS solutions.
Ensure high-quality documentation for systems, integrations, runbooks, and standards so that solutions are maintainable and auditable.
Mentor and coach engineers and other junior staff across the Office of Technology, raising the team’s capabilities in Python development, automation, and SaaS platform management.
Serve as an escalation point for major incidents and outages, providing calm, structured technical leadership under pressure.
Participate in an on-call rotation, including occasional evening and weekend work
Support additional responsibilities as needed.
Minimum Qualifications
10+ years of technology engineering or operations experience in complex enterprise environments.
Demonstrated experience owning and managing enterprise SaaS platforms end-to-end, including configuration, administration, roadmap, and vendor management.
Advanced coding skills (Python/PowerShell) with a track record of delivering production-grade applications, services, and integrations used by internal teams (proficiency beyond basic scripting and AI-assisted coding is a must).
Strong experience with Git/GitHub, code review practices, and modern development tools/workflows
Management experience in Windows Server, Linux, and cloud platforms (AWS preferred).
Strong written communication and documentation skills; demonstrated ability to teach, mentor, and guide less-experienced technical staff.
Proven ability to lead during major incidents and high-impact outages, coordinating cross-functional response and clear communication to stakeholders.
Ability to define, implement, and continuously improve complex technical systems; demonstrated commitment to continuous learning and skill development.
BS degree in Computer Science, Information Systems, or equivalent practical experience.
Are you ready to join a team of creative professionals working on transformational projects around the world? Take advantage of this exciting opportunity to build a better future with SOM.Â
Our Benefits:
Health and Wellness:Medical, dental, vision, disability, and life & accident insurance
Savings: 401K matching, pre-tax spending accounts, and employee discount programs
Work/Life Balance: Inquire about our approach to flexible schedules, paid family leave, paid vacation, backup child and elder care, and an employee assistance program
Professional Development:Reimbursement for professional licenses, associated renewals, and exam fees as well as specialized in-house career developmentÂ
Compensation for this role is based upon experience, qualifications, location, and education and typically ranges from $140,000 to $160,000.Â
Our Culture:
Our creative, interdisciplinary teams work like small, dynamic studios, with all the resources and diversity of a global firm. Here, you’ll collaborate with industry experts on some of the most exciting and transformative architecture, engineering, and planning projects in the world.
We believe an inclusive environment improves our teams, our firm, and our communities and are passionate about Diversity, Equity, and Inclusion. Our DEI Action Plan was created to bring meaningful change to our profession, starting with our own culture and practices.Â
We are proud to be an equal opportunity and affirmative action employer. Visit this page to learn more about SOM's employment policy as well as additional information such as a privacy notice for California residents and how to apply offline.
For more about SOM:www.som.com
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