Remote - Full-time Central Customer Service Technician

Summary: Self-motivated, efficient, responsible multitasker to join our team.  Candidate will communicate with patients and the pharmacy effectively to provide medications, pull up prescriptions via an online portal, bill and charge credit cards and update patient information in the system. Answer a high volume of calls and emails.

Education/Experience:

High School Graduate (or equivalent) is required.  

Previous experience in pharmacy or other related Healthcare fields is helpful but not necessary.

Duties and Responsibilities include the following.  Other duties may be assigned.

1. Process/navigate prescriptions using computer software quickly and efficiently
2. Perform high call volume of inbound/outbound calls to coordinate patient deliveries.
3. Respond to customer inquiries via email
4. Complete accurate payment information
5.  Effective communication between team members and Operations Manager
6. Meet daily target goals set forth by the Operations Manager
7. Have outstanding customer service skills
8. Be able to work efficiently in an independent environment

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be able to manage other technician tasks.   The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Strong analytical and critical thinking skills.   Ability to comprehend and apply principles of basic math while analyzing data and generating reports.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft products, Google Docs, and Sheets. 

Information Security Expectations:

While performing the duties of this job, the employee is required to abide by Apotheco information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of Apotheco information, information received by customers, other companies and/or external parties.

Knowledge, Skills, and Other Abilities:

• Time management skills
• Excellent written and oral communication skills
• Demonstrated ability to handle confidential information appropriately
• Positive work attitude
• Willingness to learn and grow
• Customer service skills
• Ability to multi-task and have strong detail-oriented skills
• Ability to work well with various personalities
• Teamwork
• Independent and self-motivated
• Ability to accomplish goals with little to no supervision
• Participate in continuous quality improvement activities

• Should be able to type at least 40 WPM to keep a standard level of efficiency.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LOCATION: Remote.

Training – Travel will be required to Carmel, IN for in-person training.  

A laptop would be provided. Prospective candidate should have at least a minimum of 100MBPS internet connection.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand.