Consumer Product Strategy Analyst II/III

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

Responsibilities:

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
  Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
  Leads coordination of the production of product performance reports and updates for senior management
  Perform non-voice analytics on the delinquent, recovery, and select up-to-date portfolios across multiple products such as Consumer and Small Business Credit Cards, Overdrawn Deposits, Auto Loans, Home Loans, Paycheck Protection Program, and Balance Assist. These analytics support multiple functions including account segmentation, channel selection, and payment solutions management.
  Develop code to extract statistical and financial data using multiple databases
  Apply segmentation techniques that allow for customized treatment
  Refine results to consider the current operational and regulatory environment
  Collaborate with internal and external partners to implement recommendations 
  Utilize statistical techniques to evaluate strategy performance

Required Qualifications:

• Strong analytical and problem solving skills with 1+ years’ experience of driving business results
  Intellectually curious with a mind for innovation and proven ability to execute objectives in a data driven environment
  The ability to grasp new concepts and collaborate across different teams/business units in order to drive change
  Goal oriented individual who maintains their composure in a fast paced and dynamic environment
  A proven ability to quickly and accurately condense robust and complex data from various sources into meaningful information to drive strategic change across different portfolios
  An individual who can demonstrate an aptitude to design and implement a test-and-learn approach to manage our company’s exposure to risk
  Skilled with MS Office (Excel, Access, Word, and PowerPoint)
  Proficient at written and oral communication, including presentation skills

Desired Qualifications:

• Collections & Recovery experience (2+ years)
  Experience with business case development/financial statements
  Experience in digital marketing strategies and campaign development
  Experience creating analytical metrics using visualization tools and dashboards (i.e. Tableau)
  Quantitative analyst experience (2+ years), including skills like data mining and statistics within SAS, SQL, Python, R or similar platforms
  Project/Change Management experience
  Experience working within the Bank's data infrastructure (SQL Server, Teradata, Hadoop, DB2, etc.)
  Experience with process design/redesign 

Skills:

• Business Intelligence
• Data and Trend Analysis
• Monitoring, Surveillance, and Testing
• Research
• Business Analytics
• Data Quality Management
• Data Visualization
• Problem Solving
• Written Communications
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Oral Communications

Shift:

Hours Per Week: 

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