Business Control Manager - Client Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

LOB Specific Description:

The Business Control Manager provides comprehensive oversight of the Small Business & Vehicle Client Services risk and issues portfolio, including audits, assessments, and regulatory exams, ensuring strong root cause analysis, effective action plans, and compliant, on-time remediation. It serves as the primary liaison with Business Controls, audit, compliance, and enterprise risk partners, leading inspections, control testing, and regulatory responses while maintaining a strong and sustainable risk and control environment. The position delivers strategic and operational leadership by reporting on portfolio health, identifying emerging risks, and driving continuous improvements to support compliant and resilient operations.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

LOB Specific Responsibilities:

• Provides end-to-end oversight of the Small Business & Vehicle Client Services issues portfolio, as well as audit/assessment/exam management, monitoring each item through its full lifecycle to ensure accurate root cause analysis, effective action plans, and timely, compliant remediation

• Serves as the primary point of contact for the Business Controls team within the segment, responsible for maintaining a strong and sustainable risk and control environment

• Directs internal inspections, audits, regulatory exams, and control testing activities while partnering closely with Small Business & Vehicle Client Services and Client Services Business Controls leaders to manage a comprehensive risk portfolio

• Applies subject matter expertise to promote early identification of risks, appropriate escalation, and durable mitigation strategies

• Supports impact assessments, evaluates control effectiveness, and advises on improvements that strengthen operational and compliance performance.

• Serves as the primary liaison between the business, audit partners, compliance, and enterprise risk functions

• Synthesizes and communicates portfolio health, testing results, emerging risks, and inspection readiness

• Provides strategic and operational leadership that ensures the segment operates in a manner that is safe, compliant, and aligned with regulatory and enterprise expectations

• Supports regulatory responses

Required Qualifications:

• 3+ years of experience with business controls, risk, compliance, product, servicing, or similar function

• Change Management experience

• Knowledge of federal regulations impacting the financial industry

• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment

• Strong interpersonal skills and proven ability to build and cultivate relationships both externally and internally

• Outstanding verbal and written communication skills; ability to simplify and summarize complex topics

• Proven presentation skills, with the ability to present key messages, recommendations and information in a clear, concise and insightful way and synthesize information key to relevant points

• Ability to influence effectively at all levels within the organization

• Ability to analyze and present data and information

• Strategic thinker, self-starter, organized, versatile and capable of performing work with minimal management oversight

• Ability to connect the dots across silos, think outside of the box and demonstrate an enterprise mindset

• Act as an ambassador of the risk culture

Desired Qualifications:

• 5+ years of experience with business controls, risk, compliance, product, servicing, or similar function

• Experience with UCRA writing

• Prior Management experience

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Shift:

Hours Per Week: 

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