Dispatcher

Keystone Quality Transport is committed to providing the best possible service to our customers. Constantly meeting and exceeding the expectations of our patients, passengers, their loved ones, the facilities which they are picked up or dropped off at, and the public at large is our goal!

Quality isn’t just one of the words in the company name, but rather everything that Keystone Quality Transport attempts to embody. From our employees, practices, services, to all facets of our business, Keystone Quality Transport always strives for QUALITY.

Currently we are seeking an experience Dispatcher to become valued members of our team!

The successful Dispatch candidate is responsible for dispatching and ensuring all transport request are met in a timely manner. Duties may include, but are not limited to:

• Ensuring that all transport requests are picked up in a timely manner.
• Ensuring all crews are accounted for at all times.
• Ensuring that callers are notified of any delays in transports.
• Updating the schedule throughout the shift.
• Problem solving.
• Dispatching of transport requests and relaying appropriate information to field crews.
• Perform all duties of the customer service representative.

Education and/or Experience:

• A minimum of 1 year experience in either Paratransit or EMS Dispatch Required
• Must have a strong aptitude for computer database programs and spreadsheet software.
• Must be able to multitask and prioritize in a fast-paced environment.
• Effective, efficient and clear communication is required
• The ability to establish rapport and trust in team environment.
• Superior Customer Service skills a must
• High school diploma or general education degree (GED) required. 
• Emergency Medical Technician-Basic certification preferred.
• Experience in data entry and general operating knowledge of Microsoft 2000 and XP preferred.
• Must exemplify the highest performance standards, initiative, excellent communication skills, and positive, professional attitude and appearance.

This position offers an excellent hourly rate and Medical, Dental, Vision, 401k, and PTO. 

EOE/Drug Free Environment