Exceptions Processing Coordinator

Exceptions Processing Coordinator

Accounting Operations | Refund Processing | Account Reconciliation | Chargebacks | Excel | Hybrid

The Exceptions Processing Coordinator is responsible for processing customer refunds, researching account activity, supporting reconciliation activities, and resolving payment-related discrepancies.

This role works closely with internal teams to ensure accurate financial records, timely refund processing, and a positive customer experience. The ideal candidate has experience in financial services, accounting operations, payment processing, customer account management, and data analysis, with strong attention to detail and proficiency in Microsoft Excel.

Key Responsibilities

• Process open and closed account refunds accurately and timely for customers.

• Research customer account history, financial transactions, and payment activity to resolve inquiries and discrepancies.

• Maintain detailed account documentation and notate customer records as needed.

• Generate and review daily production reports, operational reports, and end-of-day balancing reports.

• Assist with daily and monthly account reconciliations, including issued and outstanding checks.

• Investigate and respond to chargeback disputes, returned checks, and payment exceptions.

• Adjust customer account balances and ensure financial records remain accurate and compliant.

• Identify discrepancies and work with internal teams to resolve accounting and payment-related issues.

• Support continuous improvement efforts related to refund processing, reconciliation activities, and financial controls.

• Maintain confidentiality and accuracy when handling financial and customer information.

Required Qualifications

• High School Diploma or equivalent.

• Minimum of two (2) years of experience in a financial services, accounting, banking, payment processing, accounts receivable, customer service, or related role.

• Strong proficiency with Microsoft Office Suite, particularly Microsoft Excel, including reporting and data analysis functions.

• Experience researching account activity and resolving customer or financial inquiries.

• Strong analytical, organizational, and problem-solving skills.

• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

• Ability to work effectively in a remote work-from-home environment.

• Ability to travel to the office as business needs require.

Preferred Qualifications

• Associate's degree or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Experience with account reconciliation, refund processing, chargebacks, payment operations, banking operations, or financial transaction processing.

• Experience working with financial systems, accounting platforms, or customer account management systems.

Why Join Us 

Join a team where accuracy, problem-solving, and customer focus make a direct impact every day. As an Exceptions Processing Coordinator, you'll play a key role in managing customer refunds, researching account activity, maintaining financial accuracy, and supporting critical accounting processes. This position offers the opportunity to build expertise in financial operations, account reconciliation, payment processing, chargeback resolution, and customer account management while working in a collaborative remote environment.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Hybrid Work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.

• Grow and thrive, both personally and professionally.

• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.25-$21.56.