Job Classification:

Technology - Information Security

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology and Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Your Team

The Lead, Identity & Access Management (IAM) User Operations role is responsible for owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant, and scalable.

This is a hands-on leadership role requiring strong technical expertise, risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID.

As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions.

Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences. This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week. This role will require intermittent work outside of standard business hours to support operational needs.

Here is What You Can Expect on a Typical Day

Oversee IAM operational processes and outcomes, ensuring efficient, secure, and compliant access management across enterprise platforms.

Evaluate access-related risks, exceptions, and control gaps while determining and implementing appropriate mitigation actions.

Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges.

Identify opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness.

Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness.

Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement.

Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.

The Skills & Expertise You Bring

Bachelor's degree preferred and/or equivalent experience accepted

4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles

Demonstrated experience owning or leading IAM operational activities and controls

Strong understanding of access provisioning, certifications, entitlement management, and access governance principles

Hands-on experience with PowerShell for administration, reporting, or automation

Ability to evaluate access-related risks and make sound decisions within established control frameworks

Strong communication skills with the ability to explain technical IAM concepts to both technical and non-technical audiences

Proven ability to collaborate effectively with cross-functional stakeholders

Experience supporting or improving operational processes within a regulated or highly controlled environment

Preferred Qualifications

Experience with ServiceNow or similar Identity Governance & Administration (IGA) platforms

Experience supporting IAM operational processes, including:

Joiner, Mover, Leaver (JML) lifecycle management

Access certifications and periodic access reviews

Role-Based Access Control (RBAC)

Segregation of Duties (SoD) analysis and exception remediation

Audit evidence generation and issue remediation

Experience with Microsoft Entra ID (Azure AD), including group and role administration

Exposure to Privileged Access Management (PAM) solutions

Experience implementing automation to improve operational efficiency and user experience

Communication skills – written and verbal for a variety of associates at different levels and information security knowledge

Analytical – troubleshooting with a risk-based mindset

#LI-Hybrid #LI-LR1

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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