Night Auditor/Overnight Front Desk

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.  The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels is excited to offer an exceptional career opportunity at the Courtyard by Marriott Newark–University of Delaware, located on the scenic campus of the University of Delaware in Newark, Delaware. Combining modern accommodations with outstanding hospitality, our hotel delivers exceptional guest experiences through impeccable service and innovative amenities.

Our beautifully appointed guest rooms feature spacious work areas, complimentary Wi-Fi, and the comforts today's travelers expect. As one of Delaware's first Green Lodging certified hotels, we are proud of our commitment to environmental sustainability while maintaining the highest standards of guest service..

As a member of the Shaner Hotels family, you'll join an award-winning hospitality organization dedicated to developing talent, fostering career growth, and creating exceptional guest experiences. Whether you're beginning your hospitality career or looking to advance into your next leadership opportunity, the Courtyard by Marriott Newark–University of Delaware offers the support, resources, and opportunities to help you succeed.