Director, Fraud Program Development & Innovation

Job Classification:

We are seeking a dynamic Enterprise Fraud Program Development & Innovation Director to drive the strategic evolution of our organization’s fraud program. This senior role ensures alignment with organizational priorities and emerging risks by leveraging internal analytics and external benchmarking to identify opportunities for process, control, and technology enhancements. The ideal candidate will champion innovation, collaborate cross-functionally, and foster a culture of continuous improvement across the enterprise.

What you can expect:

• Drive the strategic evolution of the enterprise fraud program, ensuring alignment with organizational priorities and emerging risks.
• Leverage insights from the Reporting and Analytics team and external benchmarking to identify opportunities for new processes, controls, and technology solutions.
• Lead the design, pilot, and implementation of innovative anti-fraud tools, processes, and frameworks across the enterprise.
• Partner with federated fraud teams and business units to co-create and scale best practices, ensuring adaptability and adoption.
• Monitor industry trends and regulatory changes to proactively shape the future-state fraud program.
• Collaborate with IT, vendors, and cross-functional partners to evaluate and integrate new technology solutions.
• Measure and report on the impact of program innovations, adjusting approach based on outcomes and feedback.
• Champion a culture of continuous improvement and experimentation in anti-fraud strategy.

What you’ll need:

• 8-10 years in fraud analytics, risk management, governance or related fields.
• 5+ years in a senior leadership or enterprise program management role, with experience in strategy, innovation, and cross-functional change leadership.
• Strategic Program Leadership: Proven ability to drive the vision, evolution, and alignment of an enterprise fraud program with organizational goals and risk landscape.
• Innovation Management: Expertise in leading the design, piloting, and implementation of new anti-fraud tools, processes, and frameworks.
• Data-Driven Decision Making: Skilled in leveraging analytics, reporting, and external benchmarking to identify opportunities and measure impact.
• Change Management: Experience championing and scaling best practices across federated teams, driving adoption and adaptability.
• Industry & Regulatory Awareness: In-depth knowledge of industry trends, emerging risks, and regulatory changes affecting fraud management.
• Technology Integration: Proficiency in collaborating with IT, vendors, and partners to evaluate and implement new fraud technology solutions.
• Cross-Functional Collaboration: Strong stakeholder management and partnership skills, working with business units, IT, analytics, and external parties.
• Performance Measurement: Ability to measure, report, and adjust strategies based on innovation outcomes, feedback, and continuous improvement principles.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.