Quality Control Specialist

Description

Make a Difference from Day One — Join Programs for Parents (PFP)

Are you passionate about making a meaningful impact in the lives of children and families? At PFP, you’ll have the opportunity to contribute to a mission-driven nonprofit that helps ensure every child gets the best possible start in life. We serve Essex County, NJ by empowering families, supporting childcare providers, and advocating for quality early childhood education. Our work encompasses providing education and referrals, promoting best practices, and connecting families with essential financial resources to help them thrive.

Our Culture and Values

At Programs for Parents, we look for team members who:

• Lead with respect and empathy. 
• Communicate openly and professionally.
• Embrace change and continuous improvement.
• Collaborate across departments to solve problems.
• Take ownership and accountability for their work.
• Support our mission of strengthening children, families, and communities.

Compensation & Benefits

We believe that the people who support our mission deserve support too. That’s why we prioritize employee well-being with competitive salaries and benefits. This is a full-time, non-exempt position. Mondays- Fridays, 35-hour work week. With an hourly rate of $29.20 (approximately $49,500 annually). We offer a comprehensive benefits package including:

• Medical, Dental, and Vision coverage
• 403(b) retirement with matching
• Life Insurance and Long-term Care Insurance
• Generous paid time off- vacation, sick, personal, and self-care days
• Employee Assistance Program
• Parking and Transportation benefits

Requirements

Job Overview

We are seeking a detail-oriented and mission-driven Quality Control Officer. You will be responsible for the review and monitoring of all case files within the Programs Department, in accordance with the standard procedures outlined in the Programs Operations Manual. Specific duties include: 

• Reviewing sample cases, documents, and agreements for accuracy and timeliness. 
• Adhering to quality control procedures, processes, and metrics to ensure compliance with DFD policies. 
• Monitoring quality improvement initiatives and tracking their impact on operational performance. 
• Conducting internal audits to identify strengths and areas of non-compliance or potential risks. 
• Monitoring client interactions for quality of service. 
• Preparing and submitting monthly and quarterly Monitoring Reports to track findings and identify trends.
• Track and maintain State policy instructions. 
• Entering delinquent accounts into the FIRM database. 
• Gathering and analyzing documents received for authenticity, validity, and accuracy, and making referrals to fraud as required. 
• Maintaining, securing, and safeguarding confidential information. 
• Providing other related duties as requested, assigned, or directed to meet the needs of the department. 

Who Thrives in This Role

The ideal candidate is:

• Naturally curious and enjoys investigating discrepancies and identifying patterns. 
• Comfortable providing objective feedback, even when findings may be difficult to hear.      
• Highly organized and energized by creating structure and consistency. 
• Able to balance compliance requirements with a commitment to excellent customer service. 
• A self-starter who takes initiative and follows through without constant supervision. 
• Comfortable working independently while collaborating effectively with colleagues. 
• Passionate about fairness, accuracy, and ensuring families receive services correctly and equitably.

Successful candidates will:

• Demonstrate mastery of policies, procedures, and childcare eligibility requirements. 
• Consistently identify trends, errors, and opportunities for quality improvement. 
• Build collaborative relationships with Eligibility Specialists and leadership. 
• Produce accurate and timely monitoring reports.
• Help strengthen compliance, consistency, and customer service across the Programs Department.
• Communicate effectively with diverse populations.
• Accurately perform intermediate-level math.
•  Microsoft Office, Adobe, CRM Systems, Web-based systems, and virtual meeting platforms.  

Education and Experience: 

• High school diploma required; an associate's degree preferred 
• Experience in human services or the child development industry (preferred) 

Physical Tasks: 

• Ability to carry/lift up to 25 pounds 

NOTE:  In accordance with federal guidelines, candidates with access to Federal Tax Information (FTI) must undergo a local, State, and Federal criminal background check every five (5) years. 

Join a team that values compassion, community, and collaboration.  Together, we’re building brighter futures — one child at a time.