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The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. Â
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The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting.Â
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At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. Â We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Â Join us as we strive for excellence.
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Duties & ResponsibilitiesÂ
- Provide guests with information about local wineries, events and attractions while prioritizing The Allison’s restaurant and Spa. Â
- Coordinate appointments and plan detailed itineraries for guests of The Allison Inn and Spa. Â
- Act as an ambassador for The Allison and provide a genuinely warm welcome and/or parting pleasantry to each guest. Â
- Stay current on all area activities and attractions. Â Â
- Assists with front desk responsibilities, including but not limited to checking in and checking out guests, and assisting room reservation inquiries.
- Coordinate with lead Concierge to provide seamless service assistance to all guests.
- Serve as a liaison between hotel and spa concierge; collaborate with spa team and reservations coordinator to deliver seamless itineraries & experiences.
- Ensure safe, timely transportation for guests between the hotel and local restaurants / wine tastings.
- Conduct daily inspections (fluids, tires), maintain cleanliness, and report any mechanical issues with the shuttle van.
- Adhere to all traffic laws, speed limits, and safety regulations.
- Coordinate with Front Office staff & guests to manage pickups & drop-offs.
Job Skills/Requirements/Qualifications
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- 3 year’s professional workplace experience as a hotel Concierge highly preferred.
- Previous experience in driving, transportation, or customer service roles.
- High school diploma or GED required. Associates or Bachelor’s Degree in Restaurant and Hotel Management and or Hospitality Management a plus but not required.Â
- Maintain a high degree of ethics and integrity.
- Must possess polished telephone etiquette.
- Must possess strong organizational skills.
- Must have extensive knowledge of the Willamette Valley and possess a familiarity/understanding of the local wineries.
- Familiarity with local traffic patterns and routes.
- Excellent interpersonal skills.
- Must possess a high level of computer proficiency.
- Must show commitment to increasingly higher standards.
- Must be willing to learn and assist in other front office positions including Reservations, Bell, Valet or any other task as assigned by your supervisor or management.
- Ability to work a flexible schedule to include weekends, evenings and holidays.
- Ability to effectively communicate with all team members within the department as well as those throughout the hotel, restaurant and spa.
- An enthusiastic, positive demeanor and desire to provide exceptional guest service.
- Pass a pre-employment background and motor vehicle check.
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Working conditions/Physical RequirementsÂ
- Able to be on your feet for extended periods of time.
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- Must be able to walk outside in a variety of weather conditions to include rain, wind, heat, snow, ice.
- Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
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