Certified Medical Assistant

JOB SUMMARY

The Medical Assistant provides clinical & administrative support to clinicians & other healthcare team members, offering various healthcare services to patients. As appropriate to the position's scope of authorized duties, the MA is required to have competent observational, clinical, critical thinking, communication, problem-solving & decision-making skills to meet patient needs & contribute to a positive care experience & work environment. The position works under the clinical supervision of the clinician for patient care activities, & the general direction of the designated manager/supervisor.

MAJOR RESPONSIBILITIES

• Escort patients to examination rooms, obtain vital signs and review and reconcile pertinent patient information and history in preparation for an appointment with the provider.
• Assists provider during examinations, procedures, treatments, and minor office surgeries.
• Administer diagnostic tests and provider-approved procedures, such as immunizations and others, as assigned.
• Successfully collaborate and work in support of the team to ensure efficient and quality patient care.
• Clean and stock exam rooms to include procedure tables, equipment, and other work areas following current infection control and/or isolation procedure guidelines.
• Provides limited education and coaching for patients within scope, including discharge information and responding to follow-up questions- instructs patients about prescribed medications and dosing.
• Responds directly (in person) & indirectly (via phone or online) to patient questions requiring simple to complex clinical knowledge & skills.
• Collect and prepare laboratory specimens. Complete screenings and collect and review patient data per protocol. Follows up on test results as directed by healthcare Providers. Documents specimens collected and result in the electronic medical record (EMR).

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENTLY WITH THE ORGANIZATION'S PERFORMANCE STANDARDS.

JOB REQUIREMENTS

Education

• Minimum
  • High school diploma or equivalent

Work Experience

• Minimum
  • One (1) year experience as a Medical Assistant
• Preferred
  • Three (3) year experience as a Certified Medical Assistant

Licenses & Certifications

• Minimum
  • CCMA, CMA, RMA, or NCMA
  • Medical Assistants without certification at time of hire, must pass certification exam within their first 90 days of employment.
  • CPR/BLS

Required Skills, Knowledge, and Abilities

• Clinical knowledge and skills with the patient population of the clinical areas of the position.
• Knowledge of the evidence-based practice process.
• Knowledge and experience documenting patient care in an electronic medical record
• Capability to make accurate patient observations, communicate, and record them
• Ability to provide guidance for patients in participation of their care plan
• Knowledge of the psychosocial needs of patients and families

Competencies

• Accuracy – Creates a quality product with a high level of accuracy
• Communication –Engages in constructive interactions
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member, and employer confidentiality.
• Customer Service Oriented – Friendly, enthusiastic, and helpful to others.
• Decision Making – Ability to make critical judgments while under pressure.
• Detail Oriented – Aptitude to pay attention to the specifics of a project or task.
• Flexibility – Capacity to adapt quickly to changing conditions and work responsibilities
• Positivity – Display an optimistic attitude and is a progressive agent for needed change.
• Teamwork – Demonstrates collaboration, values input, and maintains effective working relationships.

Work Environment/Physical Requirements

• Environmentally controlled medical office environment
• Fast-paced setting with occasional high-pressure or emergent situations
• Handling specimens of blood or body fluids, including secretions and excretions.
• Exposure to various chemical agents typically used in a clinical setting.
• Must be able to stand, stoop, walk, bend, and kneel for prolonged periods.
• Work closely with others in a team setting.
• Work hours subject to office needs to ensure coverage during all hours of operation
• Frequent interaction with a diverse population, including team members, providers, patients, vendors, and other members of the public

Note: The job description is intended to provide guidelines for job expectations and the team member's ability to perform the position as described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. This document does not represent a contract of employment, and TCC reserves the right to change this job description and assign tasks for the team member to perform as TCC may deem appropriate.

Immunizations are a requirement for employment to help ensure a safe and healthy workplace by reducing the risk of communicable diseases. TCC requires proof of vaccination including MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB Screening.