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What you will be doing as a Mobile Service Operations Manager:
In this role, you can expect to lead the operations of a domestic Mobile Service Center, guiding high-performing support teams to deliver exceptional customer service and operational excellence. You’ll drive cross‑functional projects and improvements—across tools, systems, staffing, and scheduling—to elevate aircraft maintenance efficiency, safety, quality, and overall customer satisfaction. Candidate can reside at any service center location in the United States.
Your responsibilities may include (but are not limited to):
· Operational Leadership & Strategy Alignment: Partner with the General Manager and leaders to drive operational strategies, influence change, and lead teams across a large, remote, 24/7 organization through coaching and direction
· Continuous Improvement & Change Leadership: Lead both tactical projects and strategic initiatives that strengthen a culture of continuous improvement across customer service, maintenance operations, and technical teams
· Customer-Centered Problem Solving: Guide teams through complex customer service and maintenance challenges by applying deep knowledge of aircraft maintenance, operations, and service excellence to improve the customer experience
· Cross‑Functional Collaboration: Work closely with cross‑functional partners to advance improvements in maintenance practices, safety, quality, business operations, and technical performance
· Planning, Forecasting & Process Optimization: Collaborate with sales, scheduling, planning, and parts organizations to improve forecasting, project planning, and inventory strategies using data, trends, and maintenance insights
· Data‑Driven Performance Improvement: Analyze labor, billing, inventory, margin, and quality metrics to identify trends, drive corrective actions, and ensure timely execution across internal and external teams
What you need to be successful:
Required:
· Bachelor’s degree in Business Administration, Aviation, or related field is required
· Minimum 10 years of relative aviation experience and continuous improvement is required
· Aftermarket repair/maintenance environment, manufacturing operations experience is helpful
· Minimum 8 years of progressive management experience is required
Other Qualifications:
· Exceptional customer service standards and employee relations skills is required for this role
· A high understanding of industry knowledge and end-to-end business process is needed
· A strong business and financial acumen is needed to maintain a process focus and analyze data, metrics, risks, and control
· Ability to effectively communicate both written and verbally
· Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable
· Travel is required for this role
Why join us?
Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.
• 401K company match + additional annual contribution equal to 4%25 of eligible compensation
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flight training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance
• Explore more benefits here
At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.
Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!
Learn more about this Employer on their Career Site
