Co-Dough | General Manager

Location: Newport, RI

Position: Full-Time

About Co-Dough

Co-Dough is a high-volume bakery known for exceptional products, hospitality, and an unforgettable customer experience. We're looking for an experienced General Manager to oversee day-to-day operations and lead our growing team.

Position Summary

The General Manager is responsible for managing all daily store operations while ensuring the highest standards of customer service, employee performance, and operational execution.

This is a hands-on leadership role that requires a strong presence on the floor and a commitment to creating a positive, efficient, and customer-focused environment.

Responsibilities

Team Leadership

Recruit, interview, hire, and onboard employees
Train, coach, and develop team members
Conduct performance evaluations and provide ongoing feedback
Establish clear expectations and hold employees accountable
Create and manage employee schedules
Foster a positive and collaborative workplace culture

Customer Experience

Ensure exceptional customer service standards are maintained
Address customer concerns and resolve issues promptly
Maintain a welcoming, clean, and organized environment
Ensure products are presented according to company standards
Monitor guest feedback and identify opportunities for improvement

Daily Operations

Oversee all opening and closing procedures
Ensure all departments are fully staffed and prepared for service
Monitor daily operations and address issues in real time
Maintain cleanliness and organization throughout the bakery
Ensure all standard operating procedures are followed consistently

Performance & Accountability

Monitor labor and productivity
Track employee performance and attendance
Ensure responsibilities are clearly communicated and completed
Identify operational challenges and implement solutions

Qualifications

Three or more years of management experience in a restaurant, bakery, or hospitality environment
Strong leadership and communication skills
Excellent organizational and time-management abilities
Experience managing teams in a fast-paced environment
Ability to multitask and make decisions under pressure
A passion for hospitality and customer service

Compensation

Compensation is based on experience.

Learn more about this Employer on their Career Site