Product Manager - Payments & Commerce

About the role

As Product Manager for Payments & Commerce, you'll own the financial layer that sits beneath Dockwa's marina software and connects to our boater experience. As Dockwa expands into portfolio-scale marina operators, the payments layer needs to grow with it — from single-marina fee structures to multi-entity accounting, cross-property reporting, and enterprise compliance infrastructure. You'll define what that looks like and build the roadmap to get there.

You'll be accountable for growing gross payment volume (GPV), increasing use of Dockwa Pay (“the boater’s wallet”), and driving activation of Dockwa’s core Transient, Contracts, POS, and Integration modules. You'll report to the VP of Product and work closely with engineering, design, sales, customer success, and the other product pods whose modules depend on the commerce infrastructure you own.

Core responsibilities

• Own the end-to-end product strategy for Dockwa's payments and commerce infrastructure — including fee structures, settlement workflows, accounting integrations, and compliance — and define the roadmap for making it enterprise-ready.
• Partner with Engineering to ensure technical feasibility, timely delivery, and high-quality execution of features.
• Serve as the commerce infrastructure owner across all product pods — partnering with marina-side PMs on module-level payment features, and with the Boater PM on the consumer payment experience — while also working directly with Sales and Customer Success on go-to-market and activation. Collaborate with Marketing to develop and execute effective go-to-market strategies.
• Communicate product plans, priorities, and timelines to Leadership, managing expectations and alignment.
• Identify where AI can reduce manual work in the payments layer — reconciliation, anomaly detection, fee calculation, financial reporting — and build toward increasingly automated financial workflows for marina operators. Define success metrics and monitor product performance, iterating quickly based on results.

What we're looking for

• 5-8 years in Product Management with meaningful experience in payments, fintech, financial infrastructure, or commerce platforms.
• Direct experience with payment processing systems, reconciliation workflows, or accounting integrations. 
• Track record of building or scaling a payments or commerce product within a vertical SaaS or platform business.
• Ability to translate complex financial and compliance requirements into clear product strategies that serve both SMB marina operators and enterprise portfolio customers.
• Comfort operating across multiple product teams as the owner of a shared, foundational layer.

Preferred experience

• Experience in hospitality, travel, or property management industries where payments intersect with operational workflows.
• Knowledge of PCI compliance, SOC2, and enterprise procurement requirements.
• Familiarity with accounting system integrations (QuickBooks, Xero) and multi-entity financial structures.
• Experience with payment hardware (POS terminals, fuel system integrations).

Who thrives here

Dockwa is a lean, fast-moving team. People succeed here when they:

• Are high-agency: You don't wait for perfect specs or complete information. You identify problems, propose solutions, prototype ideas, and drive outcomes.
• Get their hands dirty: You visit marinas. You watch users work. You test in the field. 
• Embrace ownership: You own the marina payments experience end-to-end. 
• Balance craft with speed: You know when to polish and when to ship and learn. 
• Challenge ideas, then commit: You bring your perspective, debate vigorously, and then fully support the decision.

What we offer

• Competitive base salary ($190K-$225K depending on experience and location)
• Comprehensive medical, dental, and vision benefits for you and your family
• Flexible, remote-friendly work environment (Newport, RI headquarters with regular on-site collaboration opportunities)
• Regular marina visits and industry events (boat shows, marina conferences) to stay close to users
• A team that values transparency, direct communication, and doing the work