Front Office Coordinator

West Newton Hearing Center, a busy hearing healthcare practice, is seeking a motivated and compassionate Front Office Coordinator to manage a high volume of patient calls while supporting daily front office operations.

As the first point of contact for patients, the Front Office Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team.

Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service.

Responsibilities

• Scheduling patient appointments to meet patient flow demand.
  
• Verifying and inputting patient information into the database
  
• Answering phone calls with excellent patient service skills
  
• Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
  
• Completing insurance verification
  
• Following HIPAA guidelines and practice policies to maintain patient privacy
  

Qualifications