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Overview
Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues.
Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area.
Responsibilities
- Install hardware and software as necessary. Providing support and troubleshooting as required. - Provide training to store teams on new procedures when necessary. - Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout. - Continually improves the overall quality and performance of front-end systems.- Documents systems to ensure effective use and efficient ongoing maintenance. - Proactive, positive approach to problem-solving.- Coordinates and assists with remodels, de-installs and special projects. - Assist the infrastructure team as field support for networking related hardware and troubleshooting. - Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members. - Work with third party break fix providers to help restore systems when necessary.
Qualifications
-Bachelor’s degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
- May be required to work long hours during install projects which may also require multiple nights away from home. - Must be able to juggle multiple tasks and work in situations where being bombarded from all directions. - Troubleshooting and problem-solving skills.- Able to make decisions. - Able to work without supervision.- Basic understanding of IBM 4690 / Toshiba TCxSky OS.
PREFERRED SKILLS- Excellent organizational and communication skills, - Desire to learn innovative/new technologies and keep abreast of trends.
- Desire to work on complex problems.- Collaborative – works jointly with highly skilled members of the organization on different projects.- Some knowledge of Python or running scripts.- Basic understanding of Windows OS and setup. - Understanding of basic network concepts and principles.
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