Senior Site Service Representative

Principal Duties/Responsibilities:

· Develops and implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for continuous process improvement

· Identifies, captures, and processes repairable parts at the customers’ sites

· Maintains warranty information for all repairable parts at the customers’ site

· Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs

· Develops, prepares, and presents standard metrics and reporting to customer(s) and manager

· Documents and presents cost savings opportunities to the customer(s)

· Identifies opportunities to expand ATS services and works with sales and operations management to write and present proposals, persuade customers, and grow the revenue of the site(s)

· Mentors and trains other Site Service Representatives

Knowledge, Skills, Abilities, & Behaviors Required:

· Associates Degree, or equivalent experience

· Previous experience working in a factory environment

· Strong customer service and intermediate sales skills

· Ability to recognize part numbers and to distinguish among different types of parts on a basic level

· Proficiency with computers and basic inventory/maintenance applications

· Previous experience and documented results with process improvement methodologies, such as Six Sigma, Lean, KANBAN, or JIT

· General understanding of ATS product and service offerings

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

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