JOB TITLE: Information Technology Technician

CLASSIFICATION: Full Time, Non-Exempt

PROGRAM/DEPARTMENT: Information Technology

IMMEDIATE SUPERVISOR: Manager of Information Technology

POSITION SUMMARY: Support agency’s information technology needs by installing, configuring, securing, and maintaining computer hardware, software, servers, phone systems, networks, and peripherals. Responds in a timely manner to service issues and requests. Provides the highest level of customer service and technical support to internal users across multiple sites. Carries out the IT Department’s ethos of service and innovation.

QUALIFICATIONS:

Minimum Education, Training & Experience:
Associates degree in Computer Science or related field

Three (3) years’ experience in Information Technology

Proficiency with Windows 10, and all versions of Windows Server operating systems

Proficiency with LAN & WAN technologies, including switching, routing, and wireless connectivity

Preferred Education, Training & Experience:
Recognized industry certifications

Proficiency with Cisco switching, routing, and VoIP systems.

Proficiency with server virtualization technology

Experience with data security and compliance standards (HIPAA, PCI, SHIELD, etc.)

Experience with cloud based platforms (Microsoft 365, Google GSuite, etc.)

ESSENTIAL SKILLS AND ABILITIES:

Effective communication skills with customer service and teamwork focus

Ability to prioritize and multitask while maintaining deadlines

Ability to read, interpret and apply technical publications, manuals and other documents

Ability to troubleshoot and positively resolve an array of hardware, software and application problems

Ability to effectively interpret and articulate technical information to non-technical users and provide formal and informal technical instruction/demonstration

Ability to effectively interpret new software applications and apply knowledge from one application to another

SALARY:

$24-$26 per hour based on experience

Full Job Description Available Upon Request

Benefits – Intandem Contact us for more Information

An equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or protected veteran status, and will not be discriminated against on the basis of disability.

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Information Technology (IT) Technician I - Full Time - Days