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MAP Automotive is seeking an experienced Service Advisor to join our team immediately! If you're customer-focused, organized, and thrive in a fast-paced automotive service environment, we'd love to meet you. Join a team that values professionalism, teamwork, and exceptional customer service while offering competitive benefits and long-term career opportunities.
Why Join MAP Automotive?
Employee Benefits
- Medical, Dental, Vision, and Disability Insurance
- 401(k) Retirement Plan
- Paid Time Off and Vacation
- Paid Training
- Employee Vehicle Purchase Program
- Long-term Career Growth and Job Security
- Saturday Team Lunches
Responsibilities
- Manage service orders and oversee the daily flow of the service drive, ensuring every customer receives prompt, courteous, and professional service.
- Take ownership of the customer experience by providing outstanding service from check-in through vehicle delivery.
- Serve as the primary point of contact for customer inquiries, both in person and over the phone.
- Maximize technician productivity by efficiently scheduling and assigning repair orders.
- Coordinate workflow and distribute work effectively among technicians.
- Answer customer questions regarding vehicle maintenance, repairs, warranties, and recommended services.
- Maintain Customer Satisfaction and Customer Success Index (CSI) scores at or above company standards.
- Assist in diagnosing vehicle concerns and coordinate the ordering of necessary parts and tools.
- Oversee warranty claim administration while supporting and assisting the service department team.
- Reinforce company policies and ensure compliance with all applicable laws and regulations.
- Build and maintain positive relationships with customers, manufacturers, and fellow team members.
Qualifications
- Previous Service Advisor experience preferred
- Organized, friendly, and customer-focused personality
- Proven leadership and team management abilities
- Strong time management and organizational skills
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Consistent record of customer service and sales success
- Strong history of achieving high customer satisfaction ratings
- Self-motivated with the ability to work independently
- Valid driver's license with a clean driving record
Apply Today
If you're an experienced Service Advisor looking for a rewarding career with a growing automotive team, excellent benefits, and opportunities for advancement, apply today and become part of the MAP Automotive family.
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