Customer Experience Manager

Company: Wilkins RV
Job Title: Customer Experience Manager
Location: Nichols, NY 13812

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range: 

• $55,000.00 - $65,000.00

Benefits:

• Medical/Dental/Vision Insurance with multiple options
• 401K and Employer Match Program
• PTO and Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Responsibilities:

• Oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers
• Assists customers in determining needs; promotes our products, accordingly.
• Able to run the parts counter
• Estimates cost of repair and prepares itemized service order
• Initiates service orders, secures customer’s signature, and closes when completed
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Requirements:

• A minimum of 2 years’ experience is preferred but not required.
• Motivated individual who enjoys working in a fast-paced environment.
• Professional appearance.
• Strong communication skills.
• Positive attitude, strong work ethic, professional conduct.

We are the #1 RV Dealer in New York!

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.