Client Wellness and Satisfaction Supervisor

Client Wellness and Satisfaction Supervisor

Job Summary

Responsible for making home visits to new and existing clients, greeting and introducing the client to the agency along with detailing their custom scope of service, performing supervisory visits and assessments, providing detailed reports of all client correspondence. Highly organized with great customer service skills. Has excellent interpersonal skills, with a strong ability in time management skills.

Responsibilities 

• Calls new clients to set up home visits. 
• Opens cases with clients, including confirming proper documentation and information is obtained. 
• Assess clients’ situation and environment. 
• Reviews and assesses the quality of care performed by the caregivers. 
• Conducts follow-up visits as needed or requested.
• Preparing new client folders for home visits.
• Documents all visits and communication with clients and caregivers on AxisCare. 
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed. 
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Strong attention to detail and documentation.
• Excellent written and verbal communication skills.
• Superb organizational skills.
• Outstanding interpersonal skills
• A willingness to learn.
• Valid driver’s license, current auto insurance, and a clean driving record.

Education and Experience

• High school diploma or equivalent.
• 24hrs Online Caregiver list training certificate.

Physical Requirements

• Ability to sit long period while driving