Compliance Coordinator

Compliance Coordinator

Job Summary

The primary task is to review documented records to ensure the documentation complies with regulations and guidelines from internal & external (IDPH primarily -through the HCWR) quality control practices. 

Update/re-certify existing caregiver information to comply with regulation. This entails verifying that all caregivers who have direct contact to participants are eligible to provide such services given the guidelines and policies that govern us. 

Engage in communication with caregivers and/or clients to ensure that both parties are satisfied by services received and provided. In addition to this you must keep track and implement any changes in the policies as it relates to In Home Service providers.

Responsibilities 

• Manages and keep tracks of Annual caregiver’s evaluations and uploads
• Control and manages the uploads of all annual documentation requirements (i.e., TB questionnaire, Annual influenza, Hepatitis B,) for existing HMKs
• Annual eligibility checks and documentations 
• Highlight disqualifying offences found or reported on all associated IDPH criminal background check websites
• Perform expected uploads and updates on Axis Care
• Required reporting to the supervisors and assistant administrator(s) 
• Quarterly Conference calls, and monthly phone calls to caregivers to be done and uploaded to Axis Care
• Assist in training and onboarding of new applicants as needed in absence of the locations training coordinator(s).
•  Answers phone and email inquiries from Applicants/HMKs.
•  Resolve any caregiver complaints or concerns professionally.
• Complies with the regulations and policies of the company.
• Perform other job-related duties as assigned.

 Required Skills/Abilities 

• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Great communication skills.
• Proficient computer literacy.

Education and Experience

• High school diploma or equivalent.
• Past experience in intake or medical office administration

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.