Account Manager

The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid-sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS’s full suite of services, fostering long-term customer loyalty, and negotiating profitable service agreements.

Reports To

Customer Retention Leader

• Maintain and grow existing customer relationships by providing exceptional service and building long-term loyalty.
• Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
• Effectively communicate LRS’s value proposition and unique selling points to close business and overcome objections.
• Negotiate, update, and renew customer service agreements for account profitability.
• Stay current on market and competitive trends to anticipate customer needs.
• Meet regularly with sales leadership to review activity and opportunities.
• Develop industry and company knowledge for targeted revenue growth.
• Support company pricing initiatives by proactively communicating with customers.
• Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
• Collaborate with the Operations team to address customer service issues.
• Build relationships by participating in company events and industry networking opportunities.

Minimum Qualifications:

• High school diploma.
• Valid driver’s license.
• Ability to travel as required.

Preferred Qualifications:

• Bachelor’s degree.
• 1 year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
• Proven history of exceeding sales targets and building strong customer relationships.
• Excellent communication, negotiation, and people skills.
• Proficient in Salesforce or similar CRM platform and MS Office Suite.
• Self-motivated, organized and detail oriented with a strong work ethic.
• Strong analytical and problem-solving skills.