Administrative Assistant

Role and Responsibilities

The Administrative Assistant will be the first point of contact for patients, staff, and visitors. This individual plays a vital role in maintaining clinic efficiency, ensuring compliance with regulations, and supporting both the administrative and medical teams in a fast-paced, confidential environment.

Supervisor: Intake Coordinator

Position Requirements

1. Greet and check-in patients with professionalism and empathy.
2. Answer and direct phone calls, check voicemails daily, check emails regularly throughout shifts, and respond to inquiries
3. Schedule and manage patient and provider’s appointments.
4. Clerical Support.
5. Accounts Receivable Support.
6. Scanning patients charts and linking it to the Methasoft software.
7. Maintain patient files and clinic records in accordance with HIPAA and 42 C.F.R
8. Uphold strict confidentiality and professionalism at all times.
9. Assist Accounts Receivables Manager in conducting financial review of new patients. Collect required documentation and verification.
10. Assist in generating all patient self-pay, Medicaid, and other third-party billing using Methasoft and Pro Health Billing software.
11. Negotiate client payment contracts based on sliding fee scale.
12. Assist in collecting cash payments, Medicaid and Third-party payment checks. Post to the software system.
13. Assist in Medicaid, self-pay and third party payments.
14. Assist patient with Medicaid travel vouchers, including completing forms and printing necessary documentation.
15. Create new financial packet for enrollment.

Support

1. Answer Office switchboard, direct calls to appropriate departments, check voicemails daily, maintain switchboard updates i.e., time, date, etc.
2. Provide basic information regarding agency services to callers and visitors.
3. Maintain visitor sign in sheets.
4. Maintain structure of lobby bulletin board and general appearance of lobby.
5. Manage and distribute mail.
6. Manage and distribute emails.
7. Assist administrative and medical team during intakes as needed.
8. Support as necessary any projects needed throughout the office.
9. Attend trainings as required.
10. Operate Methasoft queue during dosing as needed.
11. Other duties as assigned

Additional Information:

• Must be able to pass a State of Alaska background check
• Please note that this position requires Saturday work
• Schedule: Monday-Friday: 5:00AM-1:00PM & Saturday 6:30AM-9:30AM
  
• Total Hours: 40 hours per week + 3 hours of overtime (Saturday Shift)
• Benefits are fully covered by the employer, including medical, vision, dental and life insurance.
  • MEDICAL (PREMERA BLUE CROSS BLUE SHIELD)
  • VISION  (VSP - VISION CARE PLAN)
  • DENTAL (GUARDIAN DENTAL)
  • LIFE INSURANCE (LINCOLN FINANCIAL GROUP)