Position Overview:

The Front Desk Supervisor is responsible for providing the utmost in guest service and helping to assist the Front Desk. This entails supporting a team of employees highly focused on providing excellent service to others.

Why Cote Hospitality?

For over 100 years, the Cote Family has been creating unforgettable experiences. We're a family-owned company with a passion for providing top-notch service and making memories that last a lifetime. Our resorts offer everything from luxurious accommodation and world-class golf to delicious dining and exciting adventures.

COTECares: Our Way of Life

COTECares is more than just a name; it's our commitment to a culture where every associate feels valued, respected, and empowered. We believe in enriching lives and creating transformative experiences, both for our guests and our team.

Your Path to Success

This role is a stepping stone to a rewarding career! We're committed to your growth and development, offering opportunities to advance and expand your skills within the front desk and resort.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for ensuring guests are greeted, checked-in/out professionally and within (if not above) our service standards
Troubleshoot guest concerns/complaints, ensuring service recovery
Schedules for Front Desk Attendants
Time Clock Plus approvals
Evaluations and discipline of Front Desk Attendants
Hold Front Desk Attendants accountable
Maintain presence during peak traffic time
Communicating staff issues to Manager

Utilizing system software (V1) to assign rooms based on availability
Responsible for assisting Front Office Manager

Interacting with Reservations and other departments to ensure all guest needs are addressed and every effort is taken to meet them
Other duties as may be assigned

Job Requirements:

Strong public speaking skills, exceptional interpersonal and written communication skills

Outstanding attention to detail, organization, decision making and analytical skills
Self-starter, innovator, results-driven with ability to meet both short and long term business goals
Ability to manage time well, meet imposed deadlines and ability to work flexible hours
Innovative and change driven with a high sense of urgency.
Proven problem solving skills with ability to maintain composure in stressful situations.

This position requires the ability to stand, and, walk, 5-6 hours at a time, climb stairs, reach, and bend.
The position may also require the ability to lift over 50 pounds occasionally.

Education & Experience:

Minimum two (2) years of experience in hospitality
Knowledge of V1, Opera or other hospitality operating software preferred
Previous operational leadership experience in hospitality preferred
Advanced knowledge of computers including Word, Excel and PowerPoint, ability to learn software applications

#GVL

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