Position Overview:

This position will be responsible for receiving and filling guest orders for the day, handling food in a safe manner and ensuring the work area is always clean & neat. Additionally the position will ensure a positive company image by providing courteous, friendly and efficient guest service to guests and team members. The role serves both specialty coffee drinks and some alcohol. This position “owns” the area when working, providing a high level experience consistent with our service values of gratitude, respect attentiveness, consistency and a pursuit of excellence.

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.

Career Pathing & Growth:

We believe in promoting from within wherever possible. This role could evolve into supervision or management with consistent proactive performance, brand championing and core service standard delivery.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides prompt, efficient and friendly guest service by exhibiting caring, concern & patience in all guest interactions and treating guests impeccably
Smiles and greets guests in a friendly, manner whether the encounter takes place in the employee’s designated department or elsewhere in the store
Takes guest order at the counter
Works with co-workers as a team to ensure guest satisfaction and a pleasant work environment
Making of coffee and specialty coffee drinks
Handles food in a safe manner and ensures the work areas are always clean and neat
Reviews the status and appearance of the food for freshness
Ensures that an adequate food supply is ready and on hand (orders product and supplies as necessary)
Prices products for guests as necessary
Anticipates product needs for the department on a daily basis
Checks in product, puts product away and may review invoices
Runs the department registers and receives payment, makes change etc., where applicable
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Cleanliness of area may necessitate dishwashing
Other duties as may be assigned

Job Requirements:

Must be 18 years or older, as this role requires associates to handle alcohol
Excellent guest service skills
Detail-orientation in work approach
Strong listener and communicator

Multi-tasking skills, and ability to share focus on many tasks/initiatives simultaneously
Self-starter, innovator, results-driven with ability to meet both short and long term business goals
Ability to manage time well, meet imposed deadlines and ability to work flexible hours

Education & Experience

High School Diploma or equivalent experience
Guest service/hospitality preferably in higher end coffee/restaurant establishment

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Learn more about this Employer on their Career Site

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