Description

At Quarterdeck Resort on Gull Lake, our Guest Service Agent is the first and last impression for our guests. Our ideal candidate provides warm, friendly, and efficient service at the front desk while handling reservations, check-ins, check-outs, and guest inquiries. The ideal candidate enjoys working with people, thrives in a fast-paced resort environment, and helps create memorable lakefront experiences. #morefunongull#

Key Responsibilities

Guest Experience

Greet guests with a friendly, welcoming attitude
Handle guest check-ins and check-outs efficiently and accurately
Answer questions about resort amenities, activities, dining, and local attractions
Resolve guest concerns promptly and professionally

Front Desk Operations

Manage reservations, room assignments, and availability
Process payments, cash handling, and posting charges accurately
Answer phones, emails, and in-person inquiries
Maintain accurate guest records and daily logs

Communication & Coordination

Communicate guest needs to housekeeping, maintenance, and management
Monitor room status and coordinate with housekeeping for timely turnovers
Report maintenance issues or safety concerns

Professional Standards

Maintain a clean, organized front desk and lobby area
Follow resort policies, procedures, and safety guidelines
Uphold confidentiality and guest privacy

Qualifications

Required

Customer service experience (hospitality preferred)
Strong communication and interpersonal skills
Basic computer skills and ability to learn reservation systems
Ability to multitask and remain calm in busy situations
Flexible availability including evenings, weekends, holidays, and peak seasons

Preferred

Resort, hotel, or front desk experience
Cash handling and POS experience
Local area knowledge

Skills & Attributes

Friendly, outgoing, and professional demeanor
Strong problem-solving skills
Detail-oriented with good organizational skills
Team-oriented with a positive attitude

Work Environment

Fast-paced, guest-focused lakefront resort
Indoor front desk setting with frequent guest interaction
Seasonal peaks during summer and holiday periods

Pay rate

$17-19 per hour

Requirements

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.

Learn more about this Employer on their Career Site