Customer Service Rep I

About Us

Established in 1972, Particle Measuring Systems is a global leader for micro-contamination monitoring equipment improving the performance of clean manufactures in the semiconductor and pharmaceutical industries.  We’re a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains.  We offer an exceptional and rewarding work environment in a great place to live.  Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications.

Your Impact

We are looking for a Customer Service Representative who will contribute to the success of the Global Sales and Commercial Operations Team, applying their expertise in fostering positive customer experiences to support the achievement of team and company goals and deliver innovative, reliable solutions.  In this role, the successful candidate will collaborate effectively with colleagues and cross-functional teams, demonstrate strong problem-solving and decision-making skills, and maintain a commitment to professional excellence, quality and continuous improvement.

The Role

The Customer Service Representative serves as a primary point of contact between customers, distributors, and service personnel, providing timely sales and service support. This position will collaborate with cross-functional teams to ensure customer expectations are met through accurate order processing and on-time delivery of goods.

Job Responsibilities

• Maintain communications with PMS personnel, distributors, and customers to clarify and acknowledge orders, ensure complete configurations/part numbers, price, payment terms, shipping instructions, and on time delivery. Process invoicing to customers.
• Process orders received via telephone, email, and fax. Includes data entry to create demand, relieve inventory and produce invoices, packing lists and shipping documents, including air bills, shipper’s letter of instruction, required certificates, labels, and process Letters of Credit as required.
• Complete Export Screening checklist and comply with all export regulations.
• Work with Accounting dept. to facilitate payment terms and collection issues.
• Provide regular backup support for other CSR’s as needed.
• Continuously evaluate processes for improvements in efficiency, quality, and safety.
• This job description is not intended to be all-inclusive.  Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.

Required Qualifications

• 0 - 2 years’ work experience in an office environment.
• Strong communication, relationship building skills both in person and via electronic tools.
• Organized, self-motivated, with a desire to work at fast pace with a sense of urgency, accuracy, flexibility, and attention to detail.
• Strong personal computing skills and proficiency with MS Word, Excel, Power Point, Access, and Outlook.

Preferred Qualifications

• Bachelor’s degree in business or related field preferred

Work Environment & Physical Requirements

• This role primarily operates in an office environment.  Must be able to sit, stand, and use a computer for extended periods of time
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role

Compensation & Benefits

• Competitive base salary range: $22.50 per hour
  • Our compensation philosophy: we offer competitive pay based on market data, including local, national, and industry benchmarks.  For new hires, offers are generally within the established min- to mid-point of the range for the role, with flexibility to recognize experience, skills, and education.  Our approach ensures fair pay internally while remaining competitive externally and allows room for growth.
• Comprehensive benefits package:
  • Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance
  • 401(k) retirement plan with company match
  • Vacation, holiday, and leave policies
  • Tuition reimbursement, Employee recognition programs, Employee assistance programs

Particle Measuring Systems is proud to be an Equal Opportunity Employer and are committed to building an inclusive and supportive workplace where everyone can thrive