Information Technology - Enterprise Administrator

Position Summary

The IT Enterprise Administrator provides administration, support, configuration, and optimization for enterprise software platforms used across SMC's operations.

This role works closely with IT teams, business stakeholders, vendors, and end users to ensure enterprise systems remain available, secure, efficient, and aligned with business needs.

The position supports platform implementations, integrations, automation, system enhancements, and ongoing operational excellence.

Enterprise Administrator role sits between a traditional System Administrator and a Business Systems Analyst,

combining platform administration, workflow automation, configuration, stakeholder engagement, and continuous improvement responsibilities.

Key Responsibilities

Enterprise Platform Administration

Perform day-to-day administration of enterprise applications and platforms.
Manage approved configuration changes and system enhancements.
Monitor platform health, availability, and performance.
Support platform governance and administration standards.

Solution Implementation & Configuration

Participate in platform implementation activities including:

Requirements gathering
Solution design
Configuration
Testing
Integrations
Deployment support

Assist in evaluating and implementing new platform capabilities.

Workflow Automation & Process Improvement

Develop and maintain system integrations.
Build automated workflows and business process solutions.
Recommend and implement process improvements.
Optimize service delivery and customer experience.

System Configuration & Development

Configure:

Business Rules
Notifications
Client Scripts
Access Control Lists (ACLs)
User Interface Policies
UI Actions
Forms and Workflows

Support advanced scripting and automation where appropriate.

Business & Stakeholder Support

Partner with product owners, business stakeholders, IT teams, and vendors.
Translate business requirements into technical solutions.
Build solutions that support operational and business objectives.
Provide recommendations for system optimization and future enhancements.

Documentation & Training

Create and maintain:

Functional requirements
Process documentation
Workflow diagrams
Business use cases
System documentation

Deliver user training and knowledge transfer sessions.
Support enterprise adoption initiatives.

Reporting & Continuous Improvement

Monitor system performance.
Generate operational reports and metrics.
Analyze platform usage and identify improvement opportunities.
Research emerging technologies and industry best practices.

Required Qualifications

Education & Experience

Associate degree or equivalent combination of education and experience.
5+ years of customer-facing experience in an enterprise environment.
Experience supporting enterprise software platforms.
Experience working with global teams and stakeholders preferred.

Technical Skills

Microsoft 365 technologies.
System administration and platform management.
Workflow development and automation.
System integrations.
PowerShell experience preferred.
ITIL certification preferred.

Business Skills

Requirements gathering and analysis.
Process improvement.
Technical documentation.
Stakeholder engagement.
Vendor management.
Training and communication skills.

Key Competencies

Enterprise Application Administration
Platform Configuration
Workflow Automation
Process Improvement
Requirements Analysis
Systems Integration
IT Service Management (ITSM)
Problem Solving
Technical Documentation
Customer Service Orientation
Training & Change Enablement
Cross-functional Collaboration

Common Platforms Supported

Depending on organizational needs, an Enterprise Administrator may support platforms such as:

ServiceNow
Microsoft 365
Power Platform
Snowflake
Identity and Access Management solutions
IT Service Management systems
Enterprise workflow and automation platforms
Business application integrations

Success Measures

An effective IT Enterprise Administrator is measured by:

Platform availability and reliability
User satisfaction and adoption
Successful implementation of enhancements
Process automation outcomes
Reduction of manual work
Quality of documentation and training
Alignment of technology solutions with business requirements

For Internal Use Only: IT001

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