Customer Service Representative

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $44,000 - $66,000

What You’ll Do (Essential Duties and Responsibilities):

• Responsible for end-to-end handling of retail orders from receipt through delivery to retailer as well as resolving issues related to those orders. The Fulfillment Representative will collaborate with retailers and internal business partners to improve customer service, delivery performance and retailer satisfaction through driving consistency, quality and accuracy in the handling of retail orders and requests.
• Track orders from receipt through delivery to retailer. May assist with order re-entry to ensure quick order turnaround to customers.
• Troubleshoot and solve problems related to order fulfillment, accounting and other retailer or Sales requests.
• Answer phones and emails in a timely manner from internal and external partners.
• Analyze reports and take action to prevent or minimize impact of order fulfillment failures.
• Work in a team environment across multiple functions (customer service, logistics, accounting, sales and retailer) to provide a high quality of service to customers.
• Provide regular updates to Supervisor/Manager and Sales Representative/Retailer as required.
• Schedule appointments for all deliveries to retailers.
• Perform other duties as assigned.

What You’ll Need (Qualifications):

Previous customer service or order fulfillment experience.

• Strong communication skills (written and verbal).
• Demonstrated ability to think and work cross functionally to resolve or prevent customer facing issues.
• Responsible for end-to-end handling of retail orders from receipt through delivery to retailer as well as resolving issues related to those orders. The Fulfillment Representative will collaborate with retailers and internal business partners to improve customer service, delivery performance and retailer satisfaction through driving consistency, quality, and accuracy in the handling of retail orders and requests.
• Track orders from receipt through delivery to retailer. May assist with order re-entry to ensure quick order turnaround to customers.
• Troubleshoot and solve problems related to order fulfillment, accounting and other retailer or Sales requests.
• Answer phones and emails in a timely manner from internal and external partners.
• Analyze reports and take action to prevent or minimize impact of order fulfillment failures.
• Work in a team environment across multiple functions (customer service, logistics, accounting, sales and retailer) to provide a high quality of service to customers.
• Provide regular updates to Supervisor/Manager and Sales Representative/Retailer as required.
• Schedule appointments for all deliveries to retailers.
• Serve as the backup Scheduler when needed.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.