Human Resources Business Partner

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI.  You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success.  ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Summary: 

Working closely with Business Unit leadership, HR Business Partner Leadership, and all other HR functions, provide full service human capital support and direction.  The HR Business Partner will be the primary partner of at least one key department within the business unit.  Partner with department leaders to develop and execute talent strategy, including workforce planning, recruiting strategy, talent evaluation, leadership development, and organizational design.  Provide expertise in employee relations, HR policies and procedures, compensation, employee engagement strategies, and overall cultural influence.  Support programs and initiatives from HR Centers of Excellence by championing change within business unit and ensuring adoption of new practices.  Work as a bridge between the business unit and the HR COEs to provide cross communication for continuous feedback and process improvement.  Provide analytical, administrative and front-line support to HR Business Partner Leadership. 

Job Responsibilities: 

• Maintain regular communication with business unit leaders to ensure regular visibility and availability to address all needs of a Human Resources nature.   
• Maintain a primary business partner role with one or more departments within a business unit.  
• Play a visible role in Talent Strategy activities, including Talent Forum preparation, reporting, and calibration hosting; workforce analysis and planning; Job Evaluation and recruiting support; and organization design efforts.  
• Provide high level support of all compensation activities including annual merit process, promotion process, job pricing and compensation evaluation, incentive plan support, and issue resolution.   
• Provide front line support to business unit leaders for employee relations issues, including disciplinary actions, exit interviews, legal proceedings, and overall employee relations information gathering and future strategy.   
• Support the Employee Engagement Activities of the Business Unit through observation and information sharing.  Provide analysis and insight from Employee Surveys and other sources.   
• Engage as a leader in the organization by supporting and promoting the ACI Strategy and calibrating practices and priorities to that strategy.   
• Interpret and communicate ACI Policies and Procedures in order to assist business unit leaders with adhering to company expectations.   
• Provide analytical, administrative and front line support to HR Business Partner Leader in all areas of the function.   
• Participate in projects across the HR function and/or the business unit.  
• Identify business unit needs and creatively work with HR COEs to determine solutions.  
• Act as an extension of the HR COEs for communication, adoption and execution of COE processes or initiatives.   
• Act as an advocate of business unit employees in support of cultivating an environment of high level employee experience.  
• Leverage AI-enabled tools and data-driven insights to enhance workforce planning, talent management, employee engagement, and organization effectiveness while ensuring responsible and ethical use of technology.
• Perform other duties as assigned 
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. 

Knowledge, Skills and Experience required for the job: 

• Bachelor's degree in Business, Human Resources or related field or equivalent experience.  
• 5+ years related work experience.  
• Management, leadership or significant HR Generalist experience.  
• Experience and fluency in the use of AI.

Preferred Knowledge, Skills and Experience needed for the job: 

• Excellent collaboration, verbal and written communication skills.   
• Proficient in Microsoft Office Products (Word, Excel, Powerpoint)  
• Experience with HRIS system.  
• HR Business Partner experience.  
• Technology, Software, and/or Payments Industry experience.  •  Professional Certification (SPHR/PHR/SHRM-SCP/SHRM-CP)  
• Global Experience.  
• Attention to detail and accuracy.   
• Ability to work independently and horizontally across the company.  

Work Environment: 

• Standard work environment  
• Majority of time spent on PC (Phys. Req.)  
• Some travel required, may be domestic or international  

 Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18897)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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