Assistant Community Manager

Assistant Community Manager opening at The Rockefeller & Loraine Apartments in the downtown Norfolk area.

About Us:

Founded in 1906, S.L. Nusbaum Realty Co. is one of the largest real estate development companies in the southeastern United States. We are a well established, highly respected, Virginia based company that manages over 30,000 multifamily units throughout the mid-Atlantic region. We offer a full spectrum of real estate services, including multifamily, office, industrial, retail, land and investment sales and leasing, third party property management, mixed-use development, commercial development, multi-family development, apartment leasing and a full menu of financial services.  S.L. Nusbaum Realty Co. has developed, managed, sold and leased millions of square feet of all property types throughout Virginia with a main focus in the Hampton Roads and Richmond area markets. 

Why work with us?

• Consistently named one of Hampton Roads' Top Workplaces by Inside Business, reflecting the dedication, talent, and commitment of our outstanding team.
• Proud multi-year recipient of CoVa BIZ Best of Business (BOB) Gold Awards in three distinct categories: Best Property Management, Best Commercial Property Management, and Best Commercial Real Estate Company.
• Recognized as a National Apartment Association (NAA) Top Employer for five consecutive years.
• Honored as one of the 50 Most Community-Minded Companies in Hampton Roads by The Civic 50 Hampton Roads, recognizing our strong commitment to community engagement and corporate responsibility.
• We offer a robust training program designed to equip team members with the knowledge, skills, and support needed to succeed and grow in their roles.

Reports To: Community Manager

Supervises: All On-Site Personnel in Community Manager's Absence

Position Type: Full Time, Non-Exempt

SUMMARY OF POSITION :

Performs a variety of administrative duties related to the overall management of the property and assumes supervisory authority when the Community Manager is away from the property. This position is considered an essential function to the operation of the community therefore, consistent attendance is an essential function of this position, as it directly impacts the employee’s ability to perform their duties effectively and ensures proper workflow and communication within the team.

PRIMARY DUTIES AND RESPONSIBILITIES :

• Abides by Fair Housing Laws.
• Performs all tasks relating to leasing the property, such as:
  • Showing the property to prospective residents, preparing lease packets, run credit reports, inspects properties after “move-outs” and prior to “move-ins.”
• Actively participates in the leasing of the property while striving for quality residency.
• Handles the accounting and posting duties for deposits and rent payments.
• Responds to telephone requests from residents and the public.
• Handles payroll administration aligning with Payroll Department.
• Tracks traffic through the property
• Prepares purchase orders.
• Coordinates maintenance requests with the Maintenance Supervisor
• Aggressively work on resident retention through positive resident relationships.
• Other duties as assigned.

OCCASIONAL FUNCTIONS:

• Make bank deposits.
• Attend meetings on behalf of the Community Manager.
• Supervise pool attendants.
• Assist Maintenance department with computer equipment.
• Train Employees
• Report preparation for Community Manager.

POSITION REQUIREMENTS / QUALIFICATIONS:

• High School Diploma/GED
  • May be supplemented by prior supervisory experience in a customer service environment.
• Current Fair Housing Certification
• Valid Driver’s License (if operating a vehicle)

PREFERRED SKILLS/ ABILITIES:

• Advanced college courses in management, public relations, or accounting.
• At least two years of property management experience in a customer service environment.

PHYSICAL ACTIVITIES:

• Physical Activities up to and including, typing, walking, bending, stooping, reaching, climbing stairs, or standing for periods of time.
• Ability to lift and move up to 50 lbs.

GENERAL:

• Hours worked will coincide with the hours of operation in the community. This position may be required to work on weekends as necessary.

Benefits:

• Paid Time Off 
• Paid Holidays
• Medical, dental and vision insurance
• 401(k) Enrollment Opportunity with employer match 
• Employer Paid Basic Life and Short-Term Disability
• Potential opportunity for savings in rent (property and ownership specific)
• Pet Insurance
• Paid Volunteer Hours
• And more!

Are you ready to take the next step in your property management career?

The Rockefeller and The Loraine are seeking a dynamic, organized, and enthusiastic Assistant Community Manager to join our award-winning team. These two stunning historic luxury high-rise communities, totaling 202 apartment homes, are located in the heart of Downtown Norfolk and offer a fast-paced, rewarding environment with endless opportunities for professional growth.

We are looking for a motivated individual who is passionate about customer service, enjoys building strong relationships, and thrives in a collaborative team environment. This position is ideal for a current Leasing Consultant ready for advancement or an experienced Assistant Community Manager looking for an exciting new challenge.

Responsibilities include:

• Leasing apartments and achieving occupancy goals
• Delivering exceptional customer service to residents and prospects
• Assisting with rent collection and delinquency management
• Preparing and distributing lease renewals
• Planning and executing resident retention events and community engagement initiatives
• Supporting daily office operations while working independently when needed
• Contributing to a positive, energetic, and team-oriented culture

The unique dynamics of our multi-site communities and the ever-changing Downtown Norfolk market provide an exceptional opportunity to broaden your experience and strengthen your résumé. If you’re looking to develop your leadership skills and expand your career with one of the area’s premier communities, we’d love to hear from you.

Learn More About Our Communities

• YouTube: https://youtube.com/@therockefellernorfolkapts?si=2mhfWtdhsHQa8QGH
• Facebook (The Rockefeller): https://www.facebook.com/share/1HV2qLaE9H/?mibextid=wwXIfr
• Facebook (The Loraine): https://www.facebook.com/share/1DEvcUi3LT/?mibextid=wwXIfr
• Instagram: @the_rockefeller_norfolk
• Instagram: @theloraineapts

Interested?

Jennifer McDonald
Community Manager
(757) 672-7933

To explore all career opportunities with SL Nusbaum in locations in MD, VA, NC, SC, and D.C. – click here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c428e01e-ab06-46f3-a22d-06cf14a3da8b&ccId=19000101_000001&type=JS&lang=en_US&selectedMenuKey=CareerCenter