District Manager

Job Title:         District Manager

Reports to:       Regional Manager

Status:               Full Time/Supervisor/Exempt

Job Summary

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports. 

Essential Duties and Responsibilities 

·       Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.

·       Operational consistency amongst all clubs within the region, including but not limited to:

o   Outstanding member experience 

o   Planet Fitness and Baseline Fitness brand standards

o   Club cleanliness

o   Policy implementation

o   Weekly payroll approval

o   Front desk management

o   Facility maintenance and repair

o   Vendor and inventory 

·       Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.

·       Develop and train staff to build a bench for the Club Manager positions.

·       Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.

·       Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers

·       District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.

·       Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager. 

·       Handle all incoming email complaints and mystery shops from district location. 

District Manager Schedule

·       District manager schedules are approved by the Regional Manager monthly.

·       The expectation is that 70% of the District Managers time is spent in the clubs.

·       When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

Essential Behavior Requirements

·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

·       Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

·       Honesty and good work ethic

·       High school diploma

·       Willingness to travel

·       At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.

·       Strong customer service skills

·       Strong communication, organizational and leadership skills

·       Basic computer proficiency

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness