FOH Manager

***Schedule: Monday-Friday with occasional evenings/weekends. Hours may fluctuate depending on events and demands of the job***

About us:

Groovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.

Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!

Our Values - The Trolley Way:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first--be the solution
• Transparency and honesty--no BS

Please visit our website at www.trolleyhouseva.com to learn more!

About You:

• You communicate clearly and confidently, whether it's in writing or in conversation
• You catch the small details others miss and take pride in getting things exactly right
• You naturally step up, guide others, and keep things moving forward
• You enjoy digging into challenges and finding smart, practical solutions
• You stay focused on outcomes and take satisfaction in getting real results
• You keep everything organized and running smoothly, even when things get busy
• You know how to bring out the best in people-coaching, motivating, and navigating tough moments with ease

The Front of the House Manager is responsible for all event staff, including hiring, training, and development functions, to ensure superior service experiences at catering events.

How You Will Make an Impact:

• Perform hiring and onboarding functions for all front of the house event staff including Captains, Co-Captains, Bartenders, and Servers
• Run Captain and Event Staff meetings
• Prepare training documents and oversee event staff training program
• Manage uniform policy for company; create and coordinate grooming kits for staff/events
• Coordinate with sales team to effectively staff events, utilizing TPP and Nowsta; review work schedules for the event team
• Review event details with Event Captain before the event
• Check time sheets for staff hours
• Review captain packets following events
• Follow up with sales and venues on any event specific issues
• Document event issues for upcoming training opportunities
• Ensure we are in compliance with ABC regulations
  • Bartenders and serving staff are of legal age to serve
  • Bartenders are trained on expectations to ID underage persons
  • Manage returns of unused alcohol
• Create and maintain venue booklet
  • Rules and expectations for each venue
  • Include copy of venue expectations in captain packets
  • Follow up and meet with venues to see how our staff is meeting expectations
• Hold performance reviews on a quarterly basis with direct reports

What You Bring to the Table:

• 3+ years of catering or event planning/scheduling experience
• Computer proficient, including proficiency in Office 365
• Experience using Nowsta Staffing Program a plus

The Good Stuff!

• $45k/yearly
• Paid holidays, Sick Time, Vacation, & Floating Holidays
• Medical, Dental, and Vision insurance plans available
• 401(K) retirement plan and company match after 1 year of employment
• Company paid Life Insurance and Short-Term Disability
• Employee Assistance Program (EAP)
• Free Employee Shift Meal
• Discounted Gym membership plan
• Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse

Schedule: Monday-Friday with occasional evenings/weekends. Hours may fluctuate depending on events and demands of the job.